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iPhone App Upgrade

JRS

I am running the latest firmware and latest iPhone app for Unleashed, and every time I log into the app it is asking me to upgrade my application when it is already the latest version.

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imran.sanadi@commscope.com

Hi @JRS
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

JRS

Yes it is. It’s being doing this for about a year now.

JRS

App Version: 11.140.1

Firmware 200.14

sanjay_kumar

Hi @JRS

The latest version of Unleashed app for iOS is 11.140.1 which you are already on.
Could you please help us with the screen shot along with the app version so that I can check.

imran.sanadi@commscope.com

Hi @JRS

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

JRS

That is not correct. I can login just fine. I just want to know why it keeps telling me that I need to upgrade. I can certainly login just fine once I clear the “upgrade” pop up.