Every 5-10 minutes all 3 of my AP lose internet. My ISP still has the internet so I believe it’s an issue with gateway.
Ive unplugged it and plugged it back in with no resolve.
please help
I am having same issue. It started 2 hours ago and has been going on for a while now.
Hi @coltenroberts88
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup is not working, with Intermittent Internet connectivity.
Could you please let us know the answers to the below queries to assist you better?
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
1. It has been working fine until yesterday with no issues (going on over four years). There has been no power outages.
2. I've attached pictures for reference
3. The internet from the ISP is working great. I've been using the wifi from the ISP router with zero issues or drops in service.
4. I have 3 access points connected to the switch. When it is working 5G, 2.4G CTRL are all green.
Thank you for the response and the information you shared.
As per the lights status of the RUCKUS ICX-7150-C12P Switch and Access Points, they seem in a normal state. We may need check some configurations of the Switch to get it fixed. Please follow the below process and help me with the queries.
Please follow the below steps and help us with the queries:
1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027
2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388
If you can access the Command line should look like this:
ICX7150-C12 Router> OR
ICX7150-C12 Switch>
Please enter the below commands once you log in to CLI and share the output.
Note: Hit Enter to accept each command
enable
show version
show flash
Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Imran,
When i'm looking for the IP address, do i need the IP address of my Access Points or the main gateway. The only IP address' i'm able to pull up is for the R510 AP which is called "ZoneFlex R510"
Colten
We need IP Address of the RUCKUS ICX-7150-C12P Switch, not APs.
You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.
Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.
If you cannot see still, you can try to reboot (unplug and plug from the power outlet) your RUCKUS Switch and try once again.
Please let me know if you have any queries in this regard.
I got it to work and this is the following information you requested:
Last login: Mon Nov 27 10:05:48 on console briannaroberts@Briannas-Air ~ % nc 192.168.1.66 23
????telnet@ICX7150-C12 Switch> enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch# show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018
HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3817Q51V
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0 ==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module ==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module ==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c show flash STACKID 1 system uptime is 26 minute(s) 4 second(s) The system started at 00:01:58 GMT+00 Sat Jan 01 2000
The system : started=cold start
telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1306259456
telnet@ICX7150-C12 Switch#
