No lights on access points

Question

Recently I noticed the two access points in my home no longer have lights. The actual ruckus device is plugged in to the router and has lights. I have restarted my router as well as restarted the ruckus and it does not appear to be broadcasting wifi (no access to device at IP address 192.168. 0.1). I ran through Putty and got some message similar to: "ruckus forced all devices on port 0." After that, I am unclear about the fix.

I see other posts that might have similar issues but the responses are not clear or do not clearly walk through exactly what I am supposed to do to fix this. Please advise. Thank you.

Jayavidhya · Answer

Hi @ajbsbyellow

Thanks for the information,

Based on the information you have shared it seems like the SYST and PWR lights are steady green, which means the lights are in a normal state. As the switch is in the normal state please try to take console access to the switch to check whether the switch is able to transfer power to PoE devices.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

* I) By IP Address of the Switch OR
* II) By Console Access to the Switch

* By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

* Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

* By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

rjjiw111 · Answer

I am having the exact same issue and so are other people on this forum.

ajbsbyellow · Answer

Access point #1 with no lights.

Access point #2 with no lights

View #1 of the ruckus plugs.

View #2 of the ruckus plugs and lights.

It is difficult to get better photos because the ruckus is attached to an electronics closet and I am unable to remove it or move it. If there are different photos needed, please let me know.

Thank you.