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How to Connect to setup rucks wifi extenders.

shankarapala

Hi Rucks Community,

I recently bought a preowned lennar home in Prosper Tx, and it has ruckus access point devices in different locations of home, but we dont figure how to use them or set them up and connect to internet.

Your help on this matter very helpful for us, because of this we are facing lot of issues with the internet.

Very Respectfully,
Shankara Pala

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imran.sanadi@commscope.com

Hi @shankarapala

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up the RUCKUS devices to use the RUCKUS Access Points (Extenders).

Could you please let me know if you are able to connect to the Internet via RUCKUS device Wi-Fi?

Please let us know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

shankarapala

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports) -- Attached Pictures

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC). -- I have 1000mbps high speed internet from ATT and it is working fine when i connected to their modem.

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
WhatsApp Image 2023-11-17 at 3.21.12 PM.jpeg

imran.sanadi@commscope.com

Hi @shankarapala

Greetings!!!

Thank you for the response and the information you shared.

As per the picture you shared, the light status of the RUCKUS ICX-7150-C12P Switch is in the normal state.

Could you please unplug and plug the ALL Access Points ethernet cable from the Switch port? You can plug it into any 1 in-12 ports highlighted in the below screenshot. If required, you can reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch once.

Please check if APs comes to a normal state after the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

shankarapala

I have implemented this process, but i dont have any wifi name or password for this access points, how do i create them ?

imran.sanadi@commscope.com

Hi @shankarapala

Greetings!!!

Thank you for the response and the information you shared.

Could you please let me know if you tried using the credentials provided on the Networking Device holding cabin? (Please refer to the below screenshot)

Could you please let me know if you can log into the RUCKUS Unleashed system? (Please refer to the below screenshot of the Unleashed dashboard)

Please try to log into the Unleashed system using the Master Access Point’s IP Address OR using https://unleashed.ruckuswireless.com/ link and confirm.

If you don’t know the login username/password for the Unleashed login, please try login using the details provided on the cabin sticker as mentioned above. Even if that doesn’t work you could also try with the default credentials provided in the below screenshot:

Please check, confirm, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

shankarapala

Hi Imran,

Thanks for the reply. I am not able to open the link which you provided.

https://unleashed.ruckuswireless.com/

Regards,

shankara pala

imran.sanadi@commscope.com

Hi @shankarapala

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, the Switch and the Access Points seem in a normal state.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.