Reconnecting after new Wi-Fi

Question

Hi!
I have no idea if I’m connected bc the app doesn’t let me log in because i can not connect to ruckus network which does not appear. The smart home devices are all connected to the ruckus router and are not working due to this issues. Please help.

imran.sanadi@commscope.com · Answer

Hi @Mpetes910

Greetings!!!

Thank you for the response and the update.

You can try to download the IP scan application on your smartphone and try to access it. Please refer to the guide I shared in my previous post for more information.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Mpetes910 · Answer

Hi!

I can not open the webpage or download one of the apps because my computer is unable to update its software. Is there another way to log in to get the IP address ?

imran.sanadi@commscope.com · Answer

Hi @Mpetes910

Thank you for the response.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.