Our ruckus just went offline couples of days ago. We need support for CX7150-C12-Switch
Hi @Darksilver
Greetings!!!
Could you please let me know if this is a Lennar Home setup?
Thank you.
Yes, this post is for Ruckus support team.
admin test
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
Apologies for the delayed response, since this case is now Moved to the Lennar forum.
As per the case description, I understand that your RUCKUS setup is not working as it is expected to be.
Could you please let us know the answers to the below queries to assist you better?
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
1. System has been working for a few years but the switch was replaced by Ruckus about a year ago, similar issue this time.
2. Input and outputs to 2 access points are green, but none for other LAN outputs
3. Yes working fine.
4. 2 access points, 2 green lights, but second light blinking one 1 unit.
No power outage recently.
Greetings!!!Thank you for the response and the update.
As per the pictures you shared, Switch seems in a normal state.
We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.
IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.
As you have 2 Access Points in your case, remove the cable of any one Access Point, and perform the factory reset on the other connected access point and once you complete it, connect the unplugged Access point back to the Switch.
Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056
Ruckus Unleashed Set-up using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg
Password recovery setup:
https://www.youtube.com/watch?v=sqnG8fupaLk
Please let me know if you have any queries in this regard.
Thank you again for your patience.
