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New Verizon 1Gig Router - Unleashed R510 Access Point

Dave195

Hello everyone,

We just a received a new Verizon router and we can't figure out how to reconnect our R510 ceiling access points to it.

The app says to look for a Configure.Me wifi that doesn't show up. We also tried resetting it.

Any help would be much appreciated. Thanks!

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imran.sanadi@commscope.com

Hi @Dave195

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your new RUCKUS ICX-7150-C12P Switch with a new ISP (Internet Service Providers) Router.

May I please know if it was working before? If yes, please note connection must be from a Router or Modem-Router combo device to the RUCKUS ICX-7150-C12P Switch. It doesn’t work only with Modem.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Dave195

Hi Imran, I have three and they were working before. They aren't new. Only the Verizon router is. How do I get them to work w/ the new router? Thanks,

imran.sanadi@commscope.com

Hi @Dave195

Thank you for the response.

You just have to plug the ethernet cable coming from the ISP Router to any 1 in-12 ports on the RUCKUS ICX-7150-C12P Switch port panel, as described in my previous post guides and images. Once you plug that in, you can reboot (Unplug and plug from the power outlet) your ISP Router and Switch once.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Dave195

Hi, I have done that and nothing is happening. Is there someone I can connect w/ via phone for 5m to troubleshoot this? Thanks

imran.sanadi@commscope.com

Hi @Dave195

Thank you for the response and the update.

Could you please let me know if you are able to see a Wi-Fi SSID that is broadcasted from your RUCKUS R510 Access Points and able to connect it to access the Internet?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Dave195

Hi, what is a Wi-Fi SSID?

Dave195

This is what I see for wifi^ Thanks

imran.sanadi@commscope.com

Hi @Dave195

Greetings!!!
Thank you for the response and the update.

SSID is a Wi-Fi name you connect to it wirelessly.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Dave195

Hello, this is not helpful. Can you please connect me w/ someone I can talk with in real time to fix this issue? I have three of these devices and I need support. Thanks