I am following the instructions in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483 and when I get to the device manager, I do not see any COM# listed under Ports (COM & LPT). I tried adding legacy hardware in device manager and I get error code 34. I am unable to run putty, as I get an error. I think something may be wrong with the usb-c port on the switch, as I have tried several different cables. Other usbs connect to my laptop without issue.
Hi @liljazz2007
Greetings!!!
Thank you for the response and for sharing the requested information.
Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process multiple times, the failure persists with both console ports not responding. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Please let me know if you have any queries in this regard.
Thank you again and we appreciate your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that you are trying the software recovery process for the RUCKUS ICX-7150-C12P Switch, which is stuck in boot mode and unable to access it via Putty.
Could you please share a Picture showing the software recovery cable connection between the Switch and the Laptop/PC?
And please help us with a screenshot of the Device Manager showing the COM ports.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let me know the answers to the above queries and let me know if you have any queries in this regard.
Thank you again for your patience.
How much longer for a response?
Thank you for the response and the information you shared.
As the pictures you shared are not so clear, please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.
Here are very clear photos of what you asked for.
Thank you for the response and sharing the requested information.
I believe there is some issue with your Laptop COM drivers, or they may require a update.
Have you tried to reset the Switch by using a paper clip?
Please try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
Below is the Guide and Videos link for your reference:
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.
Please check and let me know if you have any queries in this regard.
Hello,
I have been in the same situation as @liljazz2007 and other frustrated Lennar Home-Ruckus users I can't access the switch console. I have performed the software recovery step guide carefully and patiently for 17 times.
The Pc reads COM# but when I start performing the Software recovery process with Putty or Mobax both apps show connection error with the port of the Switch Console and the promt ICX7150-12 Router> ICX7150-24P Switch> does not initiate.
All USB and RJ45 ports are working fine they have been tested. as I said I have been doing this process carefully and patiently for 17 times
Hi @FortunatoX
Hope you are doing well!
As you are getting ICX7150-12 Router Prompt, this is a different issue than this post and can be fixed easily.
As this case is raised by @liljazz2007
To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.
Thank you again for understanding.
