ICX 1750 flashing amber

Question

Have ICX7150. Lost power and lost connection. Reviewed others with same problems. I've tried resetting, tried putty, tried updating ICX, no luck. Now flashing amber all across the board. This is the third time this had happened with the device. Each time I've been able to call and someone has walked me thru steps to fix, but never offered permanent solution. My neighbor was sent a new switch overnight when he reported the problem This is my third time wiht the same problem. Must be device. Help please. Thank you

imran.sanadi@commscope.com · Answer

Hi @daddzilla1

Thank you for the response.

Apologies for the inconvenience. However, there are no missing links in the guides, and everything is explained step-by-step with correct screenshots and size. And we need to enter the same exact IP addresses as explained in the software recovery guide.

And we apologize, we cannot replace the Switch without trying troubleshooting steps.

Please help us with a picture showing the cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop/PC.

Please follow the software recovery guide step-by-step and let me know with a screenshot at what step you are stuck to assist you in proceeding further.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

daddzilla1 · Answer

Hi,

I'm not sure which step I'm stuck-or which step isn't working. The instructions aren't clear weather I should run downloads as soon as they're downloaded. Also not clear are the missing links, incorrect screen shots, and screenshots too small to see. When asked to open the port selection from the devise manager for COM#, the switch didn't populate as the instructions indicate. I had several groups of numbers, but it never picked up I was plugged into the switch. It picked up I had two thumb drives plugged in. Reading beyond that, I would have been required to enter the IP address-which I don't know. The other two times we fixed this known problem, I didn't have to reset the device or lose my network configuration. Since this is a known problem with the switch (not Lennar), I'm not understanding why I've not been provided a new switch since the one I have hasn't worked correctly since the start. My neighbor received one the day after he reported the problem and hasn't had any problems since.

imran.sanadi@commscope.com · Answer

Hi @daddzilla1

Thank you for the update.

I truly apologize for the inconvenience. We understand your concern.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have tried to create the guides as non-technical as possible so that they are not difficult to follow.
Could you please help us with the screenshot at what step you are stuck during the software recovery process? I will help you step-by-step.

Please do let us know if you are stuck at any point. We are happy to help you.

Thank you again for understanding and for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.