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ICX 7150-C12P change ports

reem1906

I moved into a Lennar Home with two R510 access points and an ICX 7150-C12P already installed. After some research, I got everything to work well. The issue is about once per day, the WiFi from the access points goes out or gets extremely slow and it only goes back to normal when I switch the ethernet cable to another port on the ICX 7150-C12P. It happens at different times of the day, but it seems that there are about 18-20 hours of WiFi using one port, and then the WiFi either goes out or gets super slow, I change to another port on the back of the ICX, and then it's back to normal. This really is a daily issue. Any advice? PLEASE!

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imran.sanadi@commscope.com

Hi @reem1906

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and there is intermittent Internet connectivity via RUCKUS R510 Access Points.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

reem1906

Attached are pictures of the 2 access points and the switch. I hope they are clear. There has not been any power outages to my knowledge. Again, we recently moved in so I’m not sure if there were problems with the last owners. Also, the internet from my ISP is working completely fine. The issues started once we connected to WiFi through the access points. Any help you can provide would be very much appreciated. Thanks!

imran.sanadi@commscope.com

Hi @reem1906

Greetings!!!

Thank you for the response and the detailed information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

reem1906

Hi, to check, I have two "Ruckus Wireless" IP addresses, which I am guessing is due to having two access points. Nothing else for Ruckus appears when I try to get the IP address. Should I follow the steps above for both IP addresses?