Ruckus ICX 7150-C12P unable to ping when following recovery guide

gventura650

Hello, I am having issues with our Ruckus 7150-C12P switch. We recently had a blackout and it's been stuck in boot mode. When consoling in, it says that it can't get kernal image for both primary and secondary. Then, I tried using the following recovery guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Unfortunately, I cannot ping 192.168.0.2. I ensured all steps were followed and triple checked all the addresses. I even tried switching the out the cables for brand new cables to no avail. I can send pictures of the setup and screenshots of PuTTy if needed. I currently need this for work as our household works from home.

Jayavidhya

Hi @gventura650 

 

Greetings of the day,

 

Please share the image of the switch and the access points showing the LED status and the cable connections.

 

Also please share the screenshot of the ping failed error while performing the software recovery steps.

 

 

Here is where you can upload the image/photo :

 

you can also drag it to the chat.

 

Please let us know whether you have tried performing factory reset process or not. If not please perform the factory reset process by following the below steps and let us know the result.

 

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community