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Locked Out and No Recovery Email

rbuca1

I recently upgraded my router and started having connectivity issues w/ the APs - would disconnect after a few minutes. I did a factory reset and created a new account - but like a dummy I didn't save the PW nor turn on the email recovery option. So now I'm locked out and unable to get into my account. I tried hitting the reset button on the AP's but it just does a power cycle and restarts.

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Accepted answers

imran.sanadi@commscope.com

Hi @rbuca1

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, the Switch and the Access Points seem in a normal state.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID with new login credentials to the unleashed system.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 3 Access Points in your case, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup: (HIGHLY RECOMMENDED IN CASE YOU FORGET YOUR USERNAME/PASSWORD IN THE FUTURE)

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @rbuca1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to log in to Unleashed after resetting the Access Points.

Could you please try to use the default combination credentials as mentioned in the link below to log into Unleashed?

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

rbuca1

Hi Imran! No, unfortunately the default login credentials did not work. Is it possible to restore to factory defaults and create a new account?

imran.sanadi@commscope.com

Hi @rbuca1

Greetings!!!

Thank you for the information and the update.

Just to confirm once, could you please let me know if you are unable to use credentials for Wi-Fi via RUCKUS Access Points, ICX 7150-C12P Switch, or the RUCKUS Unleashed system?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

rbuca1

Correct, I'm not able to access the entire system. 😭

rbuca1

Hi Imran, just checking back to see if there's a possible solution to my login issues. Thanks!