Intermittent Connection Issues, Disconnects, Packet Loss, etc.

Isidar

Greetings,

I bought a Lennar home 3 years ago, and have had issues with the system since we moved in. I've tried dealing with our ISP to no success and believe it has to do with our Switch and 2 AP's. I noticed on the app it always said there was no Switch connected and did some research to find out that updating the firmware on the Switch would fix that issue. I did that, it fixed that issue, but we still get intermittent disconnects, lag, packet loss, etc. while streaming, gaming, or anything else that uses wifi. I'm not sure on my next steps, but if adding any types of logs on here would help please let me know and I'll figure out how to apply them. Equipment listed below.

Equipment: 2 r510 AP's (one upstairs & one downstairs) and an ICX7150-C12 Switch.

Jayavidhya

Hi @Isidar 

 

Greetings of the day,

 

Based on your description, , it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code)  which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

 

 How to Fix Routing code issues on Lennar Home users via CLI

 

Guide#1 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

 

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

 

Note:  if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless. 

 

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

 

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

 

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

 

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

 

Please let us know if you have any queries in this regard.

 

 

Best regards,

Jayavidhya

Lennar Home Community