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3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13

Previous owner couldn't get Ruckus to work and didn't use it. Original owner disconnected all the cables. Ruckus switch has power led green solid, rest of led's flashing amber after attempting a reset. Both AP's in house have zero power it appears as no led's are lit up. One blue cable labeled "dmarc" is connected to ONT port of ATT fiber gateway. Remaining cables hanging in cabinet are red, blue, green, and one white. Using a Mac computer. Please advise.

Thank You

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imran.sanadi@commscope.com

Hi @pantherx13

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you are trying to set up your RUCKUS devices. And ICX-7150-C12P Switch is flashing amber lights and Access Points have no power.

As you mentioned amber lights are flashing. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you are trying to reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please try if you could use Windows Laptop/PC for the software recovery process.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

pantherx13

I tried to do the reset several times over the course of a couple of different days and every time the lights just flash amber continuously.

imran.sanadi@commscope.com

Hi @pantherx13

Greetings!!!

Thank you for the response and the update.

If resetting with a paper clip isn’t working, please proceed with the software recovery to the Switch as mentioned in my previous post.

Please perform software recovery and share the screenshots if you are getting any errors or are stuck at any point during the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

pantherx13

hello,

do you have a guide for Macs to do this? we do not have any windows or PC's and don't have a way to obtain one just for this software recovery that may or may not work.

pantherx13

Yes, I can do that. But when I previously did that you had me install the 199 version. So before I upgrade to the 203 version for the 2nd time I just want to confirm that is in fact what you want me to do.

imran.sanadi@commscope.com

Hi @pantherx13

Thank you for the response and the information you shared.

Could you please let me know when you upgraded to the .203 version is that the same issue with the Unleashed app?

If yes, please try to uninstall the application from your smartphone, reinstall the latest one, and try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

pantherx13

If you look to previous posts, on 9/15 I posted to you that I updated my version to the .203 and your reply to that was to update to the .199.

i will update to the .203 version again as well as delete the unleashed app and download it again .

imran.sanadi@commscope.com

Hi @pantherx13

Thank you for the response and the information.

Please note, that the Unleashed application issue you are facing was initially fixed in the .199 version, that was the reason we asked you to upgrade to the same. However, as recently I checked internally it should work fine with the .203 version as well.

Please help me what version of the Unleashed app is currently installed on your smartphone? Also please help me with a screenshot of the error you are getting when you try to log into the application.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.