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Stuck on ICX switch is connecting, no wifi

jsun

Stuck on ICX switch is connecting

also receiving this error: Unleashed system only supports ICX firmware version 08.0.90 or later.

I can’t connect to the access point on my Mac terminal it’s telling me that the flash command is not right. Also I can’t install on my work computer to connect through wire

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imran.sanadi@commscope.com

Hi @jsun

Greetings!!!

Thank you for the response and the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If requires please reboot (unplug and plug from the power outlet) your Switch and ISP (Internet Service Provider) Router once.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Chandini

Hi Jsun

Thank you for reaching us

Could you please let me know if you are from Lennar Homes ?

Could you please try to connect to the switch using console and share the below outputs.

Link to connect to switch using console:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Execute the below commands once you have access:

Show version
Show flash

Also could you please share a picture of the front panel of the switch ?

I hope this helps

Thanks

jsun

yes I am from Lennar homes. Can I connect the Mac with type c to type c? Or do I need usb to type c.

imran.sanadi@commscope.com

Hi @jsun

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your ICX-7150-C12P Switch is not showing connected on the RUCKUS Unleashed system.

As you from a picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

jsun

i don't think mine was stuck in boot mode, both were green. I am seeing this though when I go into the IP address, any other tips?

it says ICX switch is connecting, and 'unleashed system only supports ICX firmware version 08.0.90 or later'

ICX switch connecting