Need help getting ruckus staying connected after power outages. Have unplugged and plugged back in twice.
Hi @Saustgen
Greetings of the day,
Please let us know the LED status of the switch and the access points using the below guide.
R510 LED lights
https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html
RUCKUS LED lights
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
I have 3 access points, main level 2 green lights, one yellow. second floor, 3 green lights, basement 2 yellow 2 green.
There are 2 green flashing lights and 2 solid yellow lights in the box in the basement
Actually 2 solid orange lights on box in basement
Please share the image of the switch and the access points showing the LED status and the cable connections.
Here is where you can upload the image/photo :
you can also drag it to the chat.
I am awaiting a response on the status of the pictures I sent of the box and access points. LED lights, function etc. thank you
Greetings!!!
Thank you for the response.
As I can see from your previous post you have shared the pictures of Access Points and your ISP (Internet Service Provider) Router. There is NO picture of the RUCKUS ICX-7150-C12P Switch.
Please share a picture of the RUCKUS ICX-7150-C12P Switch showing light status and ALL the cables connections to it.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Imran Sanadi
RUCKUS Lennar Home Community.
Can you send me a response box w the camera? This one does not have it
I wasn't logged in so I guess I could take a pic but here it is
I have moved the ether net cable and rebooted. Now the router is flashing red.
Thank you for the response and the information you shared.
Router may take some time to reboot and come up.
Now we will check some configurations on the Switch, please follow the below steps to check the same.
Please follow the below steps and help us with the queries,
1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027
2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388
If you can access the Command line should look like this:
ICX7150-C12 Router> OR
ICX7150-C12 Switch>
Please enter the below commands once you log in to CLI and share the output.
Note: Hit Enter to accept each command
enable
show version
show flash
Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
Unfortunately my phone more laptop support these apps. I cannot scan from my devices
My phone OR laptop does not support these apps
My phone nor laptop support these apps. Now what!
May I know which devices you have?
As mentioned in my previous post, if you have a MAC device, could you please run an IP Scan from the same and share its screenshot?
