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Updating ruckus

cheryl_consigli

I am unable to update ruckus r510 series. It says I am not connected to unleashed network but I am. I am on iphone 16.5.1 version. I have always been able to update prior only recently is this a problem. I believe I am running 200.13 version in ruckus. Any help would be appreciated as I am not tech savy.

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imran.sanadi@commscope.com

Hi @cheryl_consigli

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to Upgrade your RUCKUS R510 Access Points.

We suggest you Upgrading your R510 Access Points to version 200.14.6.1.199 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade is not working)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

cheryl_consigli

They sent me some email that is so complicated I would have to go to school to understand, either they are fixing the app that is broken or what. Why they being so secrective about create a new post and we email you, are fixing the app or not?

cheryl_consigli

You sent me an email that is so complicated I would have to go to school to understand, either they are fixing the app that is broken? I need someone to help with this, is there someone that can login to my computer and help?

imran.sanadi@commscope.com

Hi @cheryl_consigli

Thank you for the response and the inconvenience.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note, we provide support and help to the Lennar Customers on this forum on best effort basis.

Please follow the videos to upgrade your Access Points to the latest version in which it is explained in detail.

Please try Accessing Unleashed on a web browser via the IP address of the Access Point Upgrade the same. Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

cheryl_consigli

Are they going to be fixing the mobile app at all?

imran.sanadi@commscope.com

Hi @cheryl_consigli

Thank you for the response.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

Also please note, the 200.14.6.1.199 Unleashed version is released on 6/28/2023 only for the Web Unleashed System, and it has the fix for the unleashed.ruckuswireless.com DNS issue with the iOS device. However, the Mobile App release has been delayed a little as our internal Engineering Team is working on that. We will keep it posted once it is released.

For now, you could follow the workaround as suggested in the below link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Known-issue-Iphone-with-IOS-16-can-t-reach-quot-unleashed/m-p/61337

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

cheryl_consigli

Is there going to be a new app that my phone will connect to so I can update to the 200.14?

imran.sanadi@commscope.com

Hi @cheryl_consigli

Greetings!!!

Thank you for the response.

Please note, the current app also will work for 200.14 or previous version with the workaround link we shared you in the last post.

And as mentioned in my previous post, Mobile App release has been delayed a little as our internal Engineering Team is working on that. We will keep it posted once it is released.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

cheryl_consigli

This stuff is very confusing and you guys on the tech end need to explain in layman's terms, which means easy to understand. We are tech people. I go to my wifi enter my password and connect. Am i supposed to do a typical install or just sign in? We don’t know this stuff!

imran.sanadi@commscope.com

Hi @cheryl_consigli

Thank you for the response and the information.

Could you please let me know the version of your RUCKUS Unleashed system of Access Points from a web browser?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

cheryl_consigli

I am on a 510 series ruckus. the last time the app let me on to update was approximately 6 months ago. i have the new app and tried to sign on but it is saying the same message as before, I am not connected, and I am connected to ruckus. the new app works with same password as before? I am not sure what you are asking me about my access points, Do you mean IP, Gateway, DNS, tell me where to get what you are looking for

imran.sanadi@commscope.com

Hi @cheryl_consigli

Greetings!!!

Thank you for the response and the detailed information you shared.

Could you please login to your Unleashed system on a web browser using Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

cheryl_consigli