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Wireless Access Points are randomly rebooting overnight multiple times

allnyguy

Description: As of about 1 week now, our Access Points for our Ruckus Unleashed environment will power off randomly, all at the same time, overnight. They will come back up after about 5 minutes, will be up for maybe 10-20 minutes and then reboot again. The switch they connect into is up the entire time and there are no power issues there. I have went through and updated the system to the latest firmware (on 7/19/2023) and rebooted everything and it still occurred. The strange thing is it seems to happen between like 12 am and 5 am. This is an environment installed/configured initially by Lennar when we purchased the townhouse. I went to one of the access points, after it booted back up and downloaded the logs for it (i can attach them once i am back home).. but looking in the forums, it appears there is a common thread of people experiencing this same type of issue.

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cwdarnell

I am having a similar issue. rebooting (cycling off and on) multiple time per day, random time frames. I have power cycled the modem and switch and rest the APs but still cycling.

cwdarnell

The switch is a ICX 7150-C12P. The lights that are on are the Port Link Status, System Status and Power. All are green.

allnyguy

same here... when the Access Points go out, the lights on the switch are on, my Internet connection, via my ATT fiber is up and running, but the 3 access points, across 3 floors of my house all are dark and not running. I need to either wait for them to boot back up or reboot the switch and they will come up, but, especially at night, there is a change they will black out again.

rkumar0317

I live in a Lennar built home and I am facing the exact same issue. Access Points (R510) are rebooting every 15-25 minutes.

The switch (ICX 7150-C12P) SYST light changes from GREEN to AMBER which then seems to trigger the power cycling of the Access Points.
Then, the SYST light changes back to GREEN and APs come back online after couple of minutes.
Then after 15-20 minutes, this cycle repeats.

imran.sanadi@commscope.com

Hi @allnyguy

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

5. Have you Upgraded your Unleashed system recently? If yes, please help us with the Upgraded version.

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @cwdarnell and @rkumar0317

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @allnyguy

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

allnyguy

Thank you Imran, to address the questions I am able to, while not infront of the device are as follows:

1. There was a power outage about 2 weeks ago that forced me to reboot the switch in order to get remote AP to boot/connect.

2. I am not in front of the device, so i cannot supply you with lights.

3. Internet connection is stable and strong.. when the issue occurs and the AP black out, my devices connect to the ATT Modem and I have full flowing internet connectivity.

4. I have 3 access points connected into the Switch

5. 7/19/2023 I upgraded the firmware to the latest version released. Once i did that and everything rebooted, it stayed up for about 15 minutes and then everything blacked out again.

imran.sanadi@commscope.com

Hi @allnyguy

Thank you for the response and the detailed information you shared.

Apologies, to assist you further please help us with the pictures of the ICX-7150-C12P Switch with cable connections and the Light status of the Access Points.

Also please help us with the current version of your Unleashed system.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

allnyguy

The version of the switch is 200.14.6.199

imran.sanadi@commscope.com

Hi @allnyguy

Greetings!!!

Thank you for the detailed information you shared.

Light status of the Switch seems normal.

We have to check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.