ICX 7150-C12P has no power

Question

My Ruckus switch has quit working suddenly. There is no power, no led lights at all. Can someone help me with a replacement?

no led status lights

freddycct · Answer

Hi, I done (1) and there's still no status lights on the front panel.

I then try to log in to console, but this is output of the ls /dev/cu.*

freddy@Freddys-MBP ~ % ls /dev/cu.*
/dev/cu.Bluetooth-Incoming-Port		
/dev/cu.FreddysiPhone-Wirelessi-2
/dev/cu.FreddysiPhone-Wirelessi

I am not able to find /dev/cu.SiLabs_Serial

@Deepu  I have logged the ticket here -> https://support.ruckuswireless.com/cases/01514679

Deepu · Answer

Hi freddycct

Greetings !

-I understand that switch is not powering up. Please follow the below steps to resolve this issue

1) Use different power cable  and power source outlets .

2) Sometimes the switch would not work if the images have failed or stuck in boot mode. Could be recovered by following method. You need to access the switch via console and try to boot the primary or secondary partition like this: boot_primary or boot_secondary.

I have attached a link below of a article which helps to understand on how to console to switch. I hope below article helps.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

If the above boot_primary or boot_secondary does not help than you can recover the software using below method:

https://docs.commscope.com/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B55E71ADE8.html

Video Link to recover software:

https://www.google.com/search?q=Recovering+Software+icx+switch&rlz=1C1GCEA_enIN1023IN1023&oq=Recovering+Software+icx+switch&aqs=chrome..69i57j33i160.2716j0j7&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:2e3a22dd,vid:Ql22blH_CGo

I have attached a link below of a article which helps to understand on how to console to switch. I hope below article helps.:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

If the above does not help, you can use below link to log a ticket:

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Regards,

Deepu Sekar