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Can’t login to the ruckus unleashed app to get updates for the devices

A1987

When I log in it says not connected to network despite the fact that I am connected. Asks if I want to go to the apps settings. Called support and they could not help.

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Accepted answers

sanjay_kumar

Hi All,

Mobile app has been released, I hope you have upgraded the APs and the iOS app to fix the issue.
I have created a Self help topic on this to understand the issue behavior and the steps to resolve the issue.
I request you to please follow the steps if anyone is facing the issue.

Anyone facing the issue, you can update the comments on the link.
https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Unleashed-network/m-p/66420#M196

All comments

sanjay_kumar

Hi @A1987
Are you facing this issue on the IOS devices?
Can you check if you are facing the below issue or a different one.

https://community.ruckuswireless.com/t5/Unleashed/Unable-To-Sign-Into-Rucked-Unleashed-App/m-p/60559/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExJVlNIV1ExOTgzSzZZfDYwNTU5fFNVQlNDUklQVElPTlN8aEs

A1987

Ok I am reading now it is saying the fix is coming week of July 1st? So how will we login to download the update?

sanjay_kumar

Hi @A1987
You have to upgrade the APs by logging in from the Laptop. And for the iOS device, the new app should be available in the Apple Store.

Skitdc

I am having the same problem with iPhone log in. Went to App Store and I do not see an update. Please advise!

sanjay_kumar

Hi All,

Got an update on the ETA, seems like the release just got delayed a bit and will be released by end of next week.

A1987

When will the ruckus app be updated are we supposed to delete the app and re download?

sanjay_kumar

Hi All,

The IOS app is expected to be released next week. I will keep you posted on the updats.

sanjay_kumar

Hi All,

Unleashed app for IOS and Android has been released. The app is available on Apple store and Play store.
Please make sure that the APs are upgraded to the latest version as well 200.14.6.1.199.

sanjay_kumar

Hi All,

Mobile app has been released, I hope you have upgraded the APs and the iOS app to fix the issue.
I have created a Self help topic on this to understand the issue behavior and the steps to resolve the issue.
I request you to please follow the steps if anyone is facing the issue.
If you are facing the issue, you can update the comments on the link.
https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Unleashed-network/m-p/66420#M196

sanjay_kumar