None of the APs (4) are receiving signal from the switch.
I have rebooted the switch and tried to connect via comm port without any luck; amber light stays on.
Hi @Silverbullet
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.
Could you please let us know the answers to the below queries to assist you better?
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi Imran:
1. This is not a new install. However, it is a replacement for the original unit which was replaced 10 months ago. I included the SN in a previous message.
2. Unit is set up identically to the last unit and was working fine. Not sure If I had a power failure since everything else is in order but from what I can tell the unit is stuck in boot mode. I am unable to connect to the ruckus via computer to switch. Tried putty and the other app as well.
3. Service from the internet provider is stable. I have Smart Home Monitor which I monitor regularly.
4. There are 4 APs connected.
5. Status lights have not changed. One amber and one green; no other lights are on.
Is there a number I can call someone to discuss?
If in fact this is a power problem, why didn't someone recommend installing a UPS?
Thank you for the detailed information you shared.
Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.
As you mentioned there are Amber and Green lights, If there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.
Please follow the below steps to fix this issue:
First, we will try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
Below is the Guide and Videos link for your reference:
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please let me know if you have any queries in this regard.
Hi Irman: What type of UPS do you recommend? I’m going to purchase one small enough to fit inside the cabinet.
Thank you for the response.
Could you please let me know if you were able to resolve the issue with your Switch which is stuck on boot mode?
And we recommend getting help or suggestion from a technician regarding UPS.
Please let me know if you have any further queries in this regard.
Thank you again for your patience and understanding.
Imran: I'm getting ready to download the software to kick things off... I'll let you know how it goes.
Hi Imran: I sent you a video last night; I might have to send you another one later today. I also wanted to remind you that the switch I have is a replacement (remanufactured by Ruckus) that replaced the original switch I had. Therefore, I am very familiar with putty and how to get into the ruckus etc. It's just not happening. I actually tried numerous times last night... I have also tried the paper clip and power route countless times without success. Cheers!
Thank you for the response and for sharing the requested information.
Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process multiple times, the failure persists. And the management port is not responding. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.
Please follow the below steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
Thank you again. We appreciate your patience and cooperation.
