Lennar Home - Ruckus ICX7150 Switch

Question

#FEK3827R077

IMO, a very unorthodox method to get customer support on a failed device.  Nonetheless, here I am.

Heartbeat loss multiple times a day.

WAPs lose power.

No internet connection.

Connected devices unable to be accessed remotely due to 'no connection'.

Only been a my home for 2.5 years.

The company that installed the system, Connect Source, say that I NEED A NEW SWITCH.

Please advise.

imran.sanadi@commscope.com · Answer

Hi @StevenG3000

Greetings of the day!!!

Thank you for the response and the update.

Could you please let me know if you found the IP Address of the ICX-7150-C12P Switch using IP Scanner as described in my previous post?

If yes, please try to log in to the Putty application, as described in the ‘How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" guide shared in the previous post. And please share the output of the commands.

You could try the SSH OR Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

OR

Telnet – Port 23

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

StevenG3000 · Answer

was able to log into Ruckus General System Config.  NO clue where to go from there.  Can't send screen shot or pic.

imran.sanadi@commscope.com · Answer

Hi @StevenG3000

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.