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No Devices Connected after ICX7150-C12 rest Power Outage

How do I connect the Ruckus AP devices after resetting the ICX150-C12. I have been having issues since a power outage occurred when I was out of town.

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this is what I'm currently seeing and trying to resolve. Thank you.

Can you browse to your AP? https://"IP Address of the R510"

Hi @SG

Greetings of the day,

Thanks for the details provided.

Based on the description, the light on AIR is off and the light on the Radios 2.4 GHz shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP.

Which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Jayavidhya

Lennar Home Community

Unfortunately, there is no configure me option for me to try as the video sent describes. What would the next steps be?

There is a recover.me

Hi @SG

Based on your description the recover.me appears only when a mesh configuration is present.

To solve this issue we need to hard reset the access points to configure the network again.

Please try to reset the Access point by holding the reset button until you see the configure.me SSID.

For detailed understanding of the issue please refer to the below guide.

https://support.ruckuswireless.com/articles/000011009

Also to locate the IP address of the switch please refer the following guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

I reset and there still is no configure option

My unleashed dashboard still say switches disconnected.

Hi @SG

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please confirm how many access points are connected to the switch.

Also please share the image showing the status of the switch in the unleashed app.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

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