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ICX7150 does not provide power to PoE Ports

Arturo

Hi, I have a ICX7150-C12P switch serial #FEK3852Q196 that all of the sudden does not seem provide power to any of the PoE ports, so the two access points we have connected to the PoE ports do not turn on.

I tried power cycle and reset button a few times, but still same issue. The status lights on the switch seem to turn on correctly. However, the lights/indicators on the PoE ports and access points never turn on.

Please advise,

Arturo

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Sgatjens

Hi @Arturo

Thank you for reaching us.

Could you please let me know if you are from Lennar homes ?
Also please let me know the following:
Did you have a power outage?
What kind of PD did you use for testing? (PoE devices)
Did you test it on several ports? What was the result?

outputs:
-show inline power
-show chassis

-show inline power detail

Kind regards,

Sofia Gätjens

Technical Support Engineer | L2 TAC Wired

COMMSCOPE

now meets next

06:00 AM to 03:00 PM MST | Sat & Sun - Off

Support/TAC : +1-855-782-5871 or +1 855-RUCKUS1

https://support.ruckuswireless.com/contact-us

Arturo

Hi, thanks for the quick response, yes, we are customer of Lennar Homes and purchased a new home with the Rockus smart home system. I don't recall having a power outage, but it is certainly a possibility. The first thing I tried was power cycle, but noticed the PoE lights do not come in the switch PoE ports and access points. I have tried all PoE ports, but so far no luck.

The switch has two R320 access points connected, plus the internet cable coming from the service provider router,

Please advise,

Regards,

Arturo

imran.sanadi@commscope.com

Hi @Arturo

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your ICX-7150-C12P PoE is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and cable connections to the Switch)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Arturo

Hi Imran, thank you for your response, please see answers to your questions:

1. The unit was working before properly, with no issues. Problem started about 2-3 days ago, possibly after a power outage.

2. The ICX-7150-C12P is showing SYS light = Amber and PWR light = Green. See picture below.

3. We have two access points connected. All lights are off at both access points. See picture below.

Please advise,

Thanks again for the help,

Arturo

Access Point 2.jpeg Access Point 1.jpeg Status Lights.jpeg

imran.sanadi@commscope.com

Hi @Arturo

Greetings!!!

Thank you for the response and the detailed information you shared.

As you mentioned and I can see from the screenshot you shared, there are lights on PWR and SYST, If there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Arturo

Hi Imran, I tried the reset procedure several times as per your advise. However, all system lights just keep blinking amber, non-stop, after waiting several minutes, even I waited a few hours and still all lights blinking amber. I will try the software recovery process and keep you posted,

Thanks,

Arturo

imran.sanadi@commscope.com

Hi @Arturo

Thank you for the response and update.

Sure, please go ahead and perform the software recovery process and please let me know if you get stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Arturo

Hi Imran, I've tried the software recovery process, but when trying to console with the switch, the system is just unresponsive. The PuTTY session is just totally unresponsive. Nothing displays in my telnet session when trying to establish serial connection, I just get a black screen,

Please advise,

Regards,

Arturo

raymond_jender

Make sure you are using the correct IP address.

imran.sanadi@commscope.com

Hi @Arturo

Thank you for the response.

As you mentioned you are blank screen on the putty, could you please share a picture of the Switch and Laptop/PC showing the cables connections?

And please note, we do not use Telnet to establish the connection, it is a Serial connection as shown in the below screenshot. Please make sure you are using the correct COM port from the device manager.

Please help us with pictures of your ICX-7150-C12P Switch and Laptop/PC showing the cable connections.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Arturo

Imran, please see pictures of my connection setup. The ICX-7150 seems just unresponsive,

Please advise,

imran.sanadi@commscope.com

Hi @Arturo

Thank you for the response and the information you shared.

As I can see from the picture, you have only used USB to type C cable. Also there must be a ethernet cable connected to the Switch management port and the Laptop/PC. (Please refer to the below screenshot)

Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again. And please share the screenshots of the error (if any).

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Arturo

Hi Imran, I was able to update the switch per your advice and I waa able to get it out of the Boot mode using the SPS08090k.bin firmware. The switch seems to be now working fine. However, I tried to update to the recommended 08095g UFI code with the file named SPS08095gufi.bin and keep getting the error below, please advise:

SPS08095gufi update.jpg

imran.sanadi@commscope.com

Hi @Arturo

Thank you for the response and the update.

Could you please execute the below commands on CLI and share the output?

enable

show version

show flash

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.