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ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU

Had an internet outage from our provider last night. Ruckus doesn't appear to have reset. Others in the community have reestablished their connections, so I'm not sure what's going on. Called our Service Provider and they've indicated that the modem and router are working. We can get connected to the SP Router, but it's local to the closet where it's installed (very poor connection in my home office on the other side of the house. I've attempted a power reboot of the Ruckus multiple times. All I'm getting is a yellow light on SYST and a green light on PWR. According to what I've seen, that indicates it is stuck in the boot cycle. I've unplugged the unit, pressed the reset button and plugged it back in numerous times. I've finally gotten it to flash the LED's all yellow. However, that's all they do. Flash yellow continuously for 5+ minutes.

Any help is appreciated. I don't understand much about computers.

RobertU

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imran.sanadi@commscope.com

Hi @RobertU

Thank you for the response and the update.

Sometimes the Switch may require a hard reboot (disconnect and connect the switch from the power outlet). Once the Switch boots up, please try to connect all the cables to the Switch and check the Internet connectivity.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

All comments

Chandini

Hi RobertU

Thank you for reaching us.

1) Could you please let me know if you are from Lennar homes ?

2) Could you please upload the pic of the front panel of the switch ?

3) If AP's are connected to the switch , Please help us with picture of the front panel of AP device as well to note on LED indication.

4) Please check the below link and try taking a console access to the switch. Try to do a software recovery . In case you are encountering a issue during the upgrade procedure or during console access to the switch. Please upload the picture to this post.

Console access to switch link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Software recovery procedure :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

I hope the above details help you

Thanks

RobertU

Chandini,

Thanks for reaching out.

Yes, this is a Lennar home. I’m just renting however. Not the owner.

Attached are pics of the front of the switch (multiples). It’s fastened in the cubbyhole.

I’ve got two APs attached I think you are meaning the remote transmitters. Photo attached.

No lights on either of these.

In the photos above, the orange cable is coming from my ISP router. The two blue are going to the transmitters and there is a black hiding behind the blues that goes to the Lutron (lighting switches) puck.

I’ve connected a usb-to-usb-c cable between my laptop and the switch. I’ve downloaded PuTTY, the CP210x drivers, tftpd64.4.64 and the 08090k software package as shown. When I connected thru PuTTY, I’m getting the “ICX7150-Boot” prompt.

I tried to follow along, but am completely lost on the ip addressing. I don’t have an Eithernet option, just these two. My laptop doesn't have an eithernet port, just USB, so I don't have a way to connect it via a wire to my ISP router, just the wireless signal coming from that ISP router (SpectrumSetup-A5 in my case).

I tried using the iconfig info from a command prompt as the wi-fi is automatically generated, but PuTTY reports it is not alive.

Any assistance you can provide on this is appreciated!

Robert

Chandini

Hi RobertU

Ack and Noted. Thanks for reverting back. Could you please upload the pictures once again. For some reason I don't see a option to view or click and pictures are not displayed as well. The pictures are displayed as below for me , I tried different browsers and devices too.

Please use the below option to upload all pictures.

Thanks

Chandini

RobertU

Here are the photos of the Ruckus unit:

here is the AP:

Here is the screenshots from PuTTY and my computer config.

I hope these are viewable.

thanks,

Robert

imran.sanadi@commscope.com

Hi @RobertU

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a brief power outage.

As you mentioned and I could see from the picture you shared, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF STILL RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

RobertU

Imran,

THanks for your response. As I indicated earlier, I am unsuccessful in rebooting or resetting and rebooting the switch. It either goes into flashing LEDs continuously or nothing but the SYST and PWR LEDs lit as indicated in the title. I have successfully connected the switch to my laptop using the console cable (USB to USB-C), and can see the ICX7150-Boot> prompt. When I attempt to configure the network communication as described in the instructions, I run into the issue.

I do not have a standard Eithernet option within my Network Connections screen and don't know of how to get one. I don't have a way to connect to my laptop using a wired connection except for what I'm doing with the USB-to-USB-C cable to the switch. My connection to the internet is via WiFi at SpectrumSetup-A5 as shown here.

I've attempted to change the addresses for use to the WiFi connection, but I realize that this connection is going directly to my ISP provided switch/wifi which isn't connecting to the Ruckus because the Ruckus is stuck in BOOT mode.

How do I get that network connection in place (or do I even need it, since I have PuTTY responding to the USB-to-USB-C cable? I don't know what my next step is.

Thanks,

Robert

rojasivan

Im having the same issue. I've tried multiple ways to Factory Reset my Ruckus. I've asked for help the Ruckus CS but they said they are not longer giving attention to Lennar customers.... My internet suddenly went slow. It is more than frustrating.