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Switch not working

LetsGetIt

Switch is red and pending on the app. Any help is greatly appreciated.

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LetsGetIt

Hi Ayleth,

-the switch is connected to an router provided by ATT (if I’m understanding correctly).

-no recent powers outage to my knowledge

-it is affecting the connection.

I have recently unplugged it for 10 minutes and plugged it back up (x2).

Thanks

All comments

aalvarez6

Hi @LetsGetIt

Thank you for using the forum.

It looks like the switch lost the ip address and that's probably why is showing in red.

-Can you please share with us how are things connected? For example, is the switch connected to a router directly?
-Have you recently had a power outage?
-Is this affecting your connection?

Best Regards,

Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired

LetsGetIt

Hi Ayleth,

-the switch is connected to an router provided by ATT (if I’m understanding correctly).

-no recent powers outage to my knowledge

-it is affecting the connection.

I have recently unplugged it for 10 minutes and plugged it back up (x2).

Thanks

LetsGetIt

What is the solution

aalvarez6

Hi @LetsGetIt,

Is the router connected to the management port on the switch? Or is it connected in one of the other ports? Can you please share with us a picture of how are things connected?

Best Regards,

Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired

LetsGetIt

I’m not home at the moment. But it’s been connected the same for 3 yrs now. This is the second time I’ve had this issue. It just the first time I didn’t lose the IP address.

LetsGetIt