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Icx 7150 only has 2 lights on

Dmurr0220

We had a power outage last night and now the ruckus box wont allow me to connect to internet. Only has pwr and clt light lit green. Need help.

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aalvarez6

Hello @Dmurr0220,

By any chance, are you part of the Lennar community?

I think that you are referring to the Access Point (small box in the ceiling), do you still see the WiFi network that you used to connect?

Best Regards,

Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired

Dmurr0220

Thank you so much for responding.

Yes, I purchased a Lennar home in 2020.
yes, the box on the ceiling. I do not see the original wifi network I used to connect to.

imran.sanadi@commscope.com

admin test

imran.sanadi@commscope.com

Hi @Dmurr0220

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS setup is not working after a power outage.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.