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Not able connect rukus with at&t fiber

Danny

Recently brought a lennar smart home. Previous owner did not use the rukus system.

I have got at&t fiber. At&t fiber modem is in the master bedroom. The smart home box is in the laundry room.

I connected the Ethernet cable from at&t in master bedroom, then the master bedroom Ethernet cable to rukus device (ICX 7150-012p) in the smart home box.

The rukus device doesn't seem to be getting the internet. I connected a spare router to the Ethernet cable in smart home box to verify. The router works just fine.

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Accepted answers

Jayavidhya

Hi @Danny

Thank you for the details provided.

Please try performing a hard factory reset first by following the below steps.

1:Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

All comments

Jayavidhya

Hi @Danny

Greetings of the day,

For further assistance please provide the below details.

Before proceeding the further steps please refer the below guide to make sure the devices are connected correctly.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/m-p/47106

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please share the image of the switch and access points showing LED status and port connections of the devices.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Danny

I have connected the Ethernet cables to the twelve ports in the rukus switch 7150 as shown in the picture. However the router is still not getting the internet.

Danny

Hi Jayavidhya, see pictures in below post

Danny

i have attached the pictures of current setup above. Blue cable is connected to at&t modem from the master bedroom. White Ethernet cable is connected to the router. The light indicator for Internet is not on.

Whereas, see below picture. I have connected the blue Ethernet cable from master bedroom directly to router below. The internet light is on.

Jayavidhya

Hi @Danny

Thank you for the details provided.

Please try performing a hard factory reset first by following the below steps.

1:Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Danny

I got the RUKUS working. Thanks so much for the help.