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Ruskus router is not working and access points not workin

kdpjay33

Good evening,

I had a power outage, when the power came back on the Ruckus router came on but only has 1 yellow light and 1 green light. The two access points have no lights. I have cycled off the router and the internet provider and let them both sit for over 20 minutes. Plugged in the provider first and then waited 5 minutes and then the router and nothing happened.

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imran.sanadi@commscope.com

Hi @kdpjay33

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that after a power outage, your ICX-7150-C12P Switch has a Yellow and a Greenlight and there is no power on Access Points.

If it is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @kdpjay33

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that after a power outage, your ICX-7150-C12P Switch has a Yellow and a Greenlight and there is no power on Access Points.

If it is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

kdpjay33

Imran the Reboot and Reset did nothing.

kdpjay33

I am not technical enough to do a software recovery. I need to speak to someone over the phone, I cannot do this via chat.

imran.sanadi@commscope.com

Hi @kdpjay33

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

If the reset of the ICX-7150 Switch did not work, please proceed with the software recovery process as described in the previous post.

Please help us with the screenshots of the errors (if any) or let us know if you are stuck at any point of troubleshooting. We will help with it and proceed to resolve the issue.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

kdpjay33

Imran I need help. my unit is down again I have tried these resets and boot ups etc. and they are not working

imran.sanadi@commscope.com

Hello @kdpjay33

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well. I have noticed another post from you on the Lennar forum regarding the same issue. You can refer to the thread at the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/STILL-STUCK-IN-BOOT-MODE/m-p/81577#M19356

Please continue the discussion in that thread, and I will provide assistance accordingly.

Thank you for your cooperation and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community