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SWITCH NOT WORKING

BrownFamily2010

I have a Lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, it shows the switch is offline. it makes no sense. I have no idea what to do, when i log into unleashed it says ICX7150-C12 IS NOT CONNECTED AND IT SAYS (PENDING-NO-IP), and I need my internet in order to get my job done, by this been not online it is causing my WIFI not to work in the house and it is not letting my phone connect to WIFI and my cable is not working correctly. As another user said, the "instructions" provided here are way over my head, I think it's ridiculous that it's taking me this long to get the issue resolved, and I still see no end in sight. can someone please help me? I don't know if it switch to another IP address. This site said to update the firmware but how can you do that and can't connect to connect to the switch. I can't even connect though unleashed because it is asking for a password and username.

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Accepted answers

imran.sanadi@commscope.com

Hi @BrownFamily2010

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @BrownFamily2010

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

BrownFamily2010

Yes there was an power outage, and yes the lights are on for the switch, they are green. Lights on (stat, syst, pwr). My internet connection is working fine. I have 2 Access Points yes they are connected to the switch Switch Switch1st floor AP2nd floor AP

BrownFamily2010

I have uploaded the proof you ask for

BrownFamily2010

Can you please give me a solution to fix this problem I am having with my switch please, I check the accept solution, because I thought you all did not get my message.

BrownFamily2010

Still not working please advise?

Jordanniles

I’m having the same issue!

imran.sanadi@commscope.com

Hi @BrownFamily2010

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

imran.sanadi@commscope.com

Hi @Jordanniles

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well

As this case is raised by @BrownFamily2010

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

BrownFamily2010

Good evening I have done what I could to the best of my ability and still I can not get this **bleep** switch to work. You stated to follow the prompts you gave me, Well **bleep** I tried and could not get any results. You all act like talking on this forum is suppose to help this is NOT working at all how come I cannot talk with w real person. This is very upsetting and as of Friday I got WROTE UP BECAUSE THE **bleep** SWITH IS NOT WORKING FOR ME TO DO WORK FROM HOME. I am very disappointed and PISSED off now. I don't see how this forum is helping I need a real person to speak with to walk me thought what is needed to get back online and at this point I don't know what to do. Here are some pictures below. Question at what point do you all speak with me this is also a HUGH issue when my smart home all because the switch is not working. 1st it would say pending and than connecting (discovery) and than back to pending. I NEED ANSWERS PLEASE.