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Connectivity issues after power outage.

jhoward81

Hello,

After a recent power outage I'm having connectivity issues with my internet. Some pages will not load or load slowly. Some apps on devices such as smart tv's will not load. I have tried to follow the instructions provided in other posts but this has not helped.

Looking for any help regarding this situation.

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jhoward81

Additional context - I have the ICX7150-C12 switch. All of the lights on it are green and in the dashboard it lists as "disconnected"

imran.sanadi@commscope.com

Hi @jhoward81

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that you have intermittent internet connectivity.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

jhoward81

I have ran Lan Scanner. I have the following three Ruckus devices listed. Which of these is my Switch? Or are they the access points?

192.168.1.129 c8:03:f5:02:69:50 1 Ruckus Wireless
192.168.1.138 c8:03:f5:02:5d:d0 1 Ruckus Wireless
192.168.1.142 34:fa:9f:17:dd:30 1 Ruckus Wireless

jhoward81

Additional photo of the Lan Scanner results:

jhoward81

Using the IP address that worked in a browser for me, I put that into PuTTY.

I received a terminal screen type out below. Note: I used admin & admin as my login and password.

Please login: "admin"

Password: "admin"

Welcome to Ruckus Unleashed Network Command Line Interface

Ruckus>

**None of the suggested command lines (enable, show version, show flash) work.

imran.sanadi@commscope.com

Hi @jhoward81

Thank you for the response and the update.

I guess you are using Access Points IP address as you are able to see Unleashed Dashboard.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

As mentioned already, try to access your switch from a web browser by pasting the below URL in HTTP or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide from the last post and help us with the command outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

jhoward81

Okay, I only had three Ruckus devises listed when I ran the LAN Scan. They appear to be the WAP's. There is no other IP listed that I can that have a Ruckus label.

However, when I go to the Unleashed dashboard and go to the switch (screen shot below) I see this IP.

When I type in that IP address I do get taken to what appears to be the switch page. However, when I try all of the password combinations (admin, super, ruckus!, etc.) none of the combinations appear to work?? I can't get past that point.

imran.sanadi@commscope.com

Hi @jhoward81

Thank you for the response and the update.

Please use the same Username and Password for CLI/SSH that you are using to log in on Switch using a web browser.

You could also try the Telnet option to log in to CLI (Putty)- Please refer below

Telnet – Port 23

If it is not working still, the only option left to get console access to the Switch-

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

jhoward81

Okay, I have tried the CLI/SSH methond and none of the possible password combinations worked.

I have tried console access as well. I downloaded the drivers to recognize the cable (computer beeps when it's pluged in now). I have tried both PuTTy & MobaXterm. After follwing the instrutions, both programs pull up a blank terminal screen with no ICX prompt.

What do I do now?

imran.sanadi@commscope.com

Hi @jhoward81

Thank you for the response and update.

Could you please share the screenshots of the errors or the screenshot of the Putty and MobaXterm when you are trying to connect via console? And also

Could you please provide an image/photo of where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB) to the PC? (Physical setup) like the following example:

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

jhoward81

imran.sanadi@commscope.com

Hi @jhoward81

Greetings of the day!!!

Thank you for the response and the update.

Please make sure you are following steps 5 and 6 correctly from the ‘How to console in the ICX-7150-12CP 'Ruckus Switch' guide.

Please try to access the console by following all the steps once again.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

jhoward81

Thank you for the reply. I have just gone in and attempted this again.

I verified that I followed steps 5 & 6.
I made sure that my USBA to USBC line between my computer and the switch had a solid connection.
I verified the correct com through the device mananger and saw that the computer was recognizing the switch.
I attempted the connection both with PuTTY and MobaXterm.
In both instances after starting the session I was met with a blank screen. When I hit enter on the session screen for both programs I was met with a username and password prompt. I did not get NOT get a prompt that said ICX7150-12 Router> or ICX7150-12 Switch>

Please advise