Ruckus is not working after a power Outage at home. Can you please help with this issue as soon as possible?
Hi @khaleelmansur
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared,
As per the case description, I could understand that your RUCKUS setup is not working after a power outage.
Could you please let us know?
1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)
2. May I know how many Access Points are connected to the Switch?
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. And help us with the answers to the above queries.
Please let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
Lennar Home Community.
Hi Imran it is not fixed yet. Is it possible for you to get on a call to help fix this problem?
we have 3 access points and the switch does not respond after an outage. Please help with this and let me know if we can get on a call.
Hi Imran!
Can you please let me know if you are available for a quick call or zoom meeting to help me with this issue?
Greetings of the day!!!
Thank you for the response and the information you shared.
I truly apologize for the inconvenience.
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
As we can see from the picture you shared there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.
Please follow the below steps in order to fix this issue:
First, we will try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
Below is the Guide and Videos link for your reference:
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:
How to console in the ICX-7150-C12P:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759
Below are the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.
Thank you again for your patience and understanding.
Hi Imran
i tried rebooting and it is still the same and could not move past. Is it possible for you to do a zoom call to do a software recovery and proceed further?
Imran do you know how long will the reboot process runs I see the system is rebooting and all the lights are blinking.
does this mean the system is rebooting still in progress?
