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Unable to access switch using telnet. Ping is working

achaknalwar

$ telnet 192.168.1.2
Trying 192.168.1.2...
telnet: connect to address 192.168.1.2: Connection refused
telnet: Unable to connect to remote host

$ ping 192.168.1.2
PING 192.168.1.2 (192.168.1.2): 56 data bytes
64 bytes from 192.168.1.2: icmp_seq=0 ttl=64 time=6.351 ms
64 bytes from 192.168.1.2: icmp_seq=1 ttl=64 time=35.762 ms
64 bytes from 192.168.1.2: icmp_seq=2 ttl=64 time=19.071 ms

After resetting ICX-7150-C12p switch, I am not able to access Switch homepage and also not able to telnet to the device.

Note:

1. I am able to ping the device

2. I connected my laptop to Switch using RJ-45 Serial port.

3. I was able to connect to Switch before resetting.

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Jayavidhya

Hi @achaknalwar

Greetings of the day,

Thanks for the details provided.

Please follow the below steps to access the switch using telnet.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

1: Type “CMD” from start button and open:

2: Run the Following command: "arp -a", now you can see the IP or internet address of the switch, and the physical address, however you need to know the physical address that can be located on a sticker in the Switch, so you can do the match with the information displayed in the CMD.

3: Now you know the IP or internet address, let's download the free Application that will allow you to gain the remote access.

Visit: https://putty.org/

Now open the putty application and enter the information inside the IP field, and choose Telnet access.

5: Access: Telnet option you are using, if it asks for a password, enter the following, the enable command allows you to execute more commands to check the switch.

User: “super”

Password: “sp-admin”

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

achaknalwar

Hi Jayavidhya,

I tried "arp -a" command you provided but Ruckus Switch IP and Mac address is not listed in command output.

Note : 192.168.1.2 is Ruckus Switch IP based on Router Management Page.

$ arp -a | grep 192.168.1.2 | cut -d' ' -f2
(192.168.1.20)
(192.168.1.22)
(192.168.1.25)
(192.168.1.28)

imran.sanadi@commscope.com

Hi @achaknalwar

Thank you for the response and the information you shared,

Could you please let us know the reason, you are trying to access Telnet to the Switch? And are you using Apple MAC device?

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

achaknalwar

I am trying to upgrade the firmware on this switch and for that I was trying to follow instruction available on this website where it mentioned to connect laptop to switch using RJ45 to USB cable and then run telnet command.

Yes I am using Apple Macbook

imran.sanadi@commscope.com

Hi @achaknalwar

Thank you for the response and the information you shared.

If you have the IP Address of the Switch you can access the CLI of the Switch by SSH or Telnet. Please Ignore ‘arp -a’.

For MAC we have described the steps of getting Access to the CLI and console in the respective links.

As you know the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

UPGRADE:

We suggest you upgrade your switch to the latest stable version:

The recommended stable version is 8095g-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

achaknalwar

Please check details in my initial post. I am not able telnet or access switch UI.

I am able to ping the ping but nothing else working

imran.sanadi@commscope.com

Hi @achaknalwar

Thank you for the response and the information you shared.

I would request you to follow my previous post steps carefully. And please share the screenshots of the errors you are getting.

For Switch to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Also, I would request to confirm your Switch IP using the IP scanner application as described in the below guide.

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

If any of the above steps doesn’t work, you could take console access to the Switch and perform the upgrade:

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please refer to the above links, for Apple MAC devices also we have given the steps.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

achaknalwar

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