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lenar home ruckus

RCK

I have gone through these forums before, I have a Lennar home with a Ruckus switch and 2 ap's. Everytime the power has gone off in the last 2 years it has gotten more difficult to get it rebooted. I have gone through everything I was told the last time and this thing will not boot up. I work from home and this makes life complicated. I have spent over 2 weeks trying to get this thing rebooted, enough is enough. Either send a replacement or a tech to come out and resolve the issue.

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Jayavidhya

Hi @RCK

Sorry for the inconvenience.

We cannot replace the chassis until you confirm that the hardware is damaged. For the detailed understanding of the issue

1- Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Also please check if this is happening on the ISP router or specific Access Point ?

3- Please check whether the cable is working fine or not

4- Please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue.

Best regards,

Jayavidhya

Lennar Home Community

RCK

No lights on access points, only lights on switch are yellow syst and green power.

I have hooked up a laptop trying to update/reboot as the last person suggested, nothing works.

cables are working, main router is worker, switch does not function..

RCK

Jayavidhya

Hi @RCK

Thanks for your reply,

Based on your description your switch has green and yellow light, which means that the switch is stuck in boot mode.

Please try to follow the below steps to solve the issue.

1- Try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2- Also try to press the reset button using a paper click or a small stick.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the above mentioned troubleshooting step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

RCK

IVE DONE ALL OF THIS Ill TRY IT ONE MORE TIME. is THERE A PHONE NUMBER WHERE I CAN CALL WHILE DOING IT.

Jayavidhya

Hi @RCK

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please share the screenshot of the error you are getting while troubleshooting the issue.

Also please let us know whether you have performed the software recovery process or not.

If not please perform the software recovery process and also here I attach the quick guide to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Best regards,

Jayavidhya

Lennar Home Community

RCK

right off the bat, you bitbucket repository does not exist, so your instructions dont work...

Jayavidhya

Hi @RCK

Please share the screenshot of the error you are getting while troubleshooting the issue. Also we cannot replace the chassis until the hardware is damaged.

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account.

Here is where you can upload the image/photo of the switch

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

RCK

When trying to download bitbucket, repository not found.

Jayavidhya

0Hi @RCK

Thanks for the details provided.

Please try the following link to (Second Link for TFTP 64: https://github.com/peacepenguin/tftpd64/releases) for TFTP64.

TFTP (1).png

Once its done please follow the below link to complete the software recovery process.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best regards,

Jayavidhya

Lennar Home Community

RCK

absolutely nothing has worked. You can send a tech out to try their hand.. This is the biggest pc of crap Ive ever dealt with. And your Lennar Ruckus way of dealing with issies to homeowners is even worse.

Jayavidhya

Hi @RCK

Sorry for the inconvenience.

Also please let us know whether you have tried the following link to (Second Link https://github.com/peacepenguin/tftpd64/releases) for TFTP64.

If you have tried that link please share the screenshot of the error you are getting while using the link.

Best regards,

Jayavidhya

Lennar Home Community

RCK

But you keep sending me to these apps that dont work..so then what?

Jayavidhya

Hi @RCK

please follow the below link to solve the issue.

https://youtu.be/M1ufiAwbIYQ

GitHub Pages is designed to serve one of a specific set of files as a default landing page for your site. The preferred files to be served are index.html, index.md, and README.md, in that order. If none of these files exist, your website will show a 404 Not Found error, even if there are other HTML files in the repository.

Please check whether you are using the correct URL by visiting your repository’s Settings, and scrolling down to the GitHub Pages section.

Also pease let us know once the issue got solved.

Best regards,

Jayavidhya

Lennar Home Community

RCK

ip scaner does not see a ruckus ip adress

Jayavidhya

Hi @RCK

Greetings of the day,

Here I leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

RCK

Do yall ever check what your sending to verify it works prior to sending it. And if you look at all of the messages, I follwed the Ruckus plan, loaded the scanner and scanned like the information provided. The ruckus equipment did not show up. Yes its has power, yes everything else showed up..but like I said since the beginning, the Ruckus switch DOES NOT WORK...

Jayavidhya

Hi @RCK

Sorry for the inconvenience,

Please follow the below link to find the IP address

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

Best regards,

Jayavidhya

Lennar Home Community

Jayavidhya

Hi @RCK

As per the information you have shared, if the switch has green and amber light it means that the switch is stuck in boot mode.

It is a software related issue so we don't need to replace the switch. To solve the issue please try performing the software recovery process.

If the IP address of switch does not appear on the IP Scanner please reboot the local Router ( ISP device )

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who’s-connected-to-your-wi-fi-network/

Please follow the below steps to complete the software recovery process.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

Best regards,

Jayavidhya

Lennar Home Community

Squozen

If these devices are so flaky that merely losing power requires a high level of IT expertise to fix, they're not fit to be supplied to consumers. You should be instigating a recall and a repair of the switches to make them as stable as any other device a non-technical person is expected to use.

RCK

Exactly Squozen.. our cable /internet guy can fix any problems with their equipment from anywhere..and after looking at ALL of the message boards with switch/AP issues, man what a bunch of crap. No wonder they stopped taking phone calls. And I'm not dumb by any means but everytime they post a site it doesnt work. I've lived in my Lennar home for 3 years and this thing has always been a problem. Geek squad wont even work on it.

RCK

Ruckus does not show up on IP address scan or the internet devices. performed scan several times, and have looked at connected devices.

Vásquez_Fer

Hi @RCK

Hope you are doing well.

Get physical access to the console using the Type C to USB cable listed in the guide below for better diagnostics on the switch.

How to console in the ICX-7150-12cp.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez

RCK

Jayavidhya

I have gone through every one of the requirements above, however the IP address scans still will not bring up the Ruckus, either its not putting out the address or the address is not listed as ruckus. This entire fiasco has been going on WAY too long.

Jayavidhya

Hi @RCK

This case has been closed already. Please feel free to reach us at any time more than happy to assist you.

Best regards,

Jayavidhya

Lennar Home Community