My Ruckus not working software was updated last year and lights are blinking amber please exchange or call me for support.Case#01219758
Hi dhernz77041
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
From the case description, I could understand that your RUCKUS Device is not working and there is amber light.
Apologies, we cannot replace it till we confirm if it is a hardware issue. And
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
Could you please let me know which device you are seeing Amber lights, ICX-7150-C12P Switch, or Access Point? (Please refer to the below pictures)
Switch:
Access Point:
And Could you please let us know?
Thank you again.
Please let me know if you have any queries in this regard.
Best regards,
Imran Sanadi
Lennar Home Community.
It looks like the issue is on the switch, there is a green and a amber light on all the time.
When pressing reset for 12 seconds all the lights on the left blink amber.
I was not able to upload image.
system is orange power is green
Hi @dhernz77041
Thanks for your reply.
Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.
1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.
2-Please try to press the reset button using a paper click or a small stick
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...
Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4
If this step doesn't work, we need to perform a software recovery.
Here is the quick guide to perform software recovery.
How to perform a Software recovery on an ICX7150 switch
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...
Ruckus ICX Recovery Load boot code from boot monitor
https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s
Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.
1.Upgrade a Switch ICX-7150-C12P using a USB flash drive
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781
2. Upgrade a Switch ICX7150-C12P via TFTP
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187
3. Upgrade a switch via Web GUI (ICX7150 Switch)
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200
Jayavidhya
Lennar Home Community
Could u exchange unit , I am not a computer person and a similar issue was done not long ago, this is a lemon type of equipment.
Please exchange unit, I dont have the cables or the time equipment to do it, My internet has been down for a month and no one is going to fix unless this box is working.
Can you please provide a number to call to speak to a manager or someone in charge, I feel that customer support should be better and warranty should be honored after having to many issues with this switch.
Sorry for the inconvenience.
I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged. We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.
