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Solid Amber Light - System Recovery Failed

mbigtoe

Hello. After a power outage, my Ruckus ICX-7150 failed to boot up and I have solid amber light. I tried hitting the reset button and unplugging to no avail. I consoled in using these instructions.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

It was going well until I did the Ping and got the message that the "ping failed: host 192.168.0.2 is not alive".

I switched out my cable and tried again, but got the same message.

Not sure what to do at this point. Any help would be appreciated.

Thanks!

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Accepted answers

Jayavidhya

Hi @mbigtoe

Thanks for your reply.

Based on the troubleshooting done, seems that the management port is not responding, so this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

All comments

Jayavidhya

Hi @mbigtoe

Please let us know whether you have configured the Ethernet port addressing on the same Range IP address as the switch ?

Following section :

Now we have all the applications downloaded and the firmware, Let’s configure your Computer’s IP address, this must be statically assigned in order to have connectivity to your switch, remember you have an Ethernet cable from your computer to the Management port in the switch, so we require configure the computer with the same subnet.

Start>type control panel>View network status and Task>change adapter setting>Ethernet>right click properties>Internet Protocol (TCP/IPv4)>Select Use the following IP address>insert the same information I have>Click OK

Please provide an image/photo where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

mbigtoe

I'm out of town right now, but will do this when I get back home. Thanks!

Jayavidhya

Hi @mbigtoe

Please follow the troubleshooting steps and let us know if you are facing any issues.

Best regards,

Jayavidhya

Lennar Home Community

mbigtoe

I'm finally home. Here is my setup.

Setup 2.jpg Setup 3.jpg

Here is my TCP setup.

Here is my Putty session.

Putty .jpg Putty Ping Failed.jpg

Please let me know what I might be doing wrong or if I need to try something else. Thank you!

Jayavidhya

Hi @mbigtoe

Please follow to below steps in order to fix this issue:

Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
Please try to press the reset button using a paper click or a small stick
Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Best regards,

Jayavidhya

Lennar Home Community

mbigtoe

I tried all of these steps before trying to console in. I just tried them all again with the same result of the system being stuck. Now what?

Jayavidhya

Hi @mbigtoe

Thanks for your reply.

Based on the troubleshooting done, seems that the management port is not responding, so this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

mbigtoe

Thank you!