Change Internet Provider Without Resetting

Question

We purchased a Lennar home & originally went with Xfinity for internet then switched a year later to Ziply Fiber. Now, after ongoing issues with Ziply we are switching back to Xfinity... My question is: Can I set up the Ruckus Unleased system on the new internet without resetting the AP's? When we switched over to Ziply I set up the new internet provider by running the standard reset config with the app & by resetting the AP's by unplugging the POE. This time I'd like to just set up new internet provider credentials without having to set up a new wireless net work & re-tether the AP's. With all the wireless devices with have & the tethering process I spend 3-4 setting up the new network... if everything goes right. How do I enter new internet provider credentials without resetting the network? Thank you - Elijah

Vásquez_Fer · Answer

Hi @ElijahLL

Thank you very much for your comment and answer.

"When I log into the network (or "unleash" it as the app says once you login as the admin) there is no switch in the groups of manageable connections"

In order see the ICX-7150-C12P in the unleashed app / Unleashed dashboard  is a bit tricky because you must generate a SSH tunnel ,  in simple words is like "private tunnel between the access points and the ICX 7150-C12P".

1-Make sure the Switch is on version 8090 later firmware version

you can check this over CLI with the following command , let me know if you need help with this process of connecting to the Switch via Telnet / ssh or console ( physical ) access .

Show version

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html

2-Make sure the management approval is enabled on the unleashed dashboard

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

3- It would be great if you enable LLDP/RSA protocol on the switch side here is the commands:

Device>enable
Device#config terminal
Device(config)#lldp run
Device(config)#crypto key generate rsa

Edit the current password and username if this is require or if you want to keep the defaults.

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Unleashed dashboard

1-Hit Add on that dashboard

2-Put the IP address of the ICX switch

3-Username and password for Switch authentication that we created or edited

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

To sync the data, it will take us a while, so after a couple of minutes it should say connected

Best Regards

Fernando Vasquez

ElijahLL · Answer

Fernando thank you for getting back to me (so quickly too). To answer your question about the ICX not appearing in the admin app: When I log into the network (or "unleash" it as the app says once you login as the admin) there is no switch in the groups of manageable connections. I can see the 20+ clients, I can see the 2 AP's & there is 1 wireless network however when I swipe to the "switches" group there is nothing there. Per your instructional video in the 1st reply there should be a switch listed. I assume you understand what I mean when I say there's no functional internet over the network so I won't explain that.

I think the most important & glaring point is the picture diagram you provided in your recent reply needing a router makes both the ICX & both AP's entirely redundant. It is 2023 & pretty much any router you buy is going to have wifi emitters built-in, not saying non-wifi routers aren't available but you know as well as I do that there is no reason to buy a router without wifi as the cost is almost exactly the same &... I'm a homeowner, which means I own a home not a Microsoft or Intel factory. Furthermore I own a Lennar home which means I don't live in a 6,000sqft mansion. Your a tech guy, you know where this is going: Why would anybody buy a router & not get one with wifi & if you have a wifi router in a 1,700sqft house why would you be running a Ruckus Wifi system on top of it when your router is going to service the entire house already?.... Per my snarky comments in my last reply, I'm not a MCSE certified network technician but I am educated enough to know that the system your presenting is not only overkill for a single family home but it's also completely redundant after the wifi emitter. In fact I'd say that the only mechanical difference with the wifi router alone vs a wifi router & a Ruckus wifi system would be all the unnecessary RF signal bouncing around my house. I feel like you're smart & educated enough to know there would be no reason a residential home would need a Ruckus wifi system if they've already got a 5g wireless router pushing wifi through the home.

I'm a finance analyst not an IT professional but I am a professional critical thinker & very mechanically savvy... what you're suggesting is like putting another engine in a car trunk that has a perfectly functional engine under the hood. Having 2 competing wifi networks in my home (the router & the Ruckus system) is an obvious conflict & since you didn't mention killing the wifi on the router I have to assume you know these instructions are accurate but not actually efficient.

I do however appreciate you talking to me in a way that a normal person can understand. Unfortunately, now that I know what you're talking about it seems silly to me that I'd follow these instructions unless I was installing a Ruckus Unleased system in the Intel factory that is 2 miles from my house. These Ruckus systems being installed in 1,700sqft townhomes that are in 4-blocks is ridiculous. I can literally pic up 30 wifi signals from my neighbors because they all have the Ruckus in their homes but none of them are using them. Literally everyone is using the wifi on their router as indicated by your diagram then blasting the entire neighborhood with your Ruckus wifi signals but not actually using them. I appreciate your assistance but if Ruckus has a clue what is going on (and we both know they do) this forum is a joke because the "real talk" is that every Lennar home owner should just pull their Ruckus network entirely & just use the wifi that is provided by the wifi router they get from their internet provider (since literally every internet provider supplies a wifi router when you subscribe to their service).

I appreciate your knowledge & thorough responses but some honestly & useful info would go a lot further than an accurate smokescreen to get around the fact that these units/systems are not intended for residential use & are especially pointless in a community as dense as ours (Ruckus knows darn well what kinda homes Lennar builds & it ain't 5,000sqft mansions 2 miles from the next neighbor).

Vásquez_Fer · Answer

Hi @ElijahLL

Hope you are doing well !

As you mention to make this setup work we need a "Router" or "Modem Router Combo" in order perform the  necessary functions for the network to work expected.

This is an example of device connections.

Could you explain this sentence in detail, so that I can help you correctly?

"ICX is gone & there is no functional internet over the network even though we are currently set up exactly as we were before I plugged the new modem into the ICX"

The switch has no other function than being a connectivity bridge from the Router and Access Points and turning on the Access Points via PoE, so it does not need extra configuration.

Regarding the slow speed, did this happen after a power outage or blackout?

Best Regards

Fernando Vasquez