My ruckus Poe is not working

Question

My ruckus Poe stopped working

Chandini · Answer

Hi Team

Attaching the below doc link for reference on PoE troubleshooting. Thanks

https://docs.commscope.com/en-US/bundle/fastiron-08095-managementguide/page/GUID-CAA036D6-595D-4481-A140-2CFAFD05B0CB.html

Zairah · Answer

@dtime08

-Check if it is happening on all POE ports or just 1 poe port?
-Check the port light indication -Green or Amber if it's on 1 port and try to connect any other poe device on this interface and check if it is powering up
-“show inline power " this command will help you to find out the issue on the port
-"“show inline power detail debug” would show as “UNKNOWN” for the failed devices"
-Most of the poe related issues are fixed on this version 8095g

The best thing would be to open a support case (see my signature) so that we can check in detail if it is software or hardware issue.

Zairah Javeed
Sr Tech Support Engineer
support.ruckuswireless.com/contact-us