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cannot assess wifi network with ruckus through lennar any longer

savovcm

I just came home after being gone for 2 months. I tried to access my wifi through Ruckus through lennar. When I put my password in several times it would not accept it. I unplugged the box and did a reset of the box. Now I cannot even find the wifi network anylonger to try. I also tried to go in through the app unleashed and it says "you are not connected to unleashed network. Got to settings. I go to setting but there is nothing there. I need help now

Thanks

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Jayavidhya

Hi @savovcm

Please confirm how you are trying to gain access from switch through WebGUI, SSH, Telnet, console?

Note: Taking consideration that the unleashed dashboard/ application have their own credentials and to manage the access points and the switch has other credentials to manage the switch.

These are the credentials for the switch.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

IF THIS STEP IS NOT WORKING:

Please try gaining access to switch via console and through CLI/console to perform a password recovery. After you have done with the password recovery you can fix the routing code issue.

Please follow the below guide to perform password recovery.

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovery Process

Console access to the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Reboot the switch with the console cable attached and press "b" until the following is displayed.
Using the following commands to remove the password

no password
boot

Set new password commands.

Enable

config t

username super password pass

Where super is the username and pass is the password

Wr mem

exit

Reload

Are you sure? (enter 'y' or 'n'): y

Best regards,

Jayavidhya

Lennar Home Community

savovcm

I have a technical person over here and they are stating there is no power into the box and that the ports do not light up. Does this mean this box is bad?

Yarenis

Hi@savovcm

Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community Moderator

savovcm

no light on status button, and no lights on any of the words in box, no lights on. poe light is completely off

Jayavidhya

Hi @savovcm

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it, however I will advise performing a hard factory reset first, let me add the steps.

1:Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:If the Switch is not responding to the factory reset, you need to perform the software recovery process,

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

savovcm

Thank you my tech guy will try this for me and see if we can get it to work. I will keep you posted

savovcm

no light on status button, and no lights on any of the words in box, no lights on. poe light is completely off

Acar2023

Tried all the steps but all the status lights are orange and not changing after 5 hours.

Jayavidhya

Hi @savovcm

Basically, due the power outage / spike of power / the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best regards,

Jayavidhya

Lennar Home Community

savovcm

Tried all the steps but all the status lights are orange and not changing after 5 hours.

savovcm

My tech guy tired all the steps and all the status lights stayed orange and are not changing after 5 hours. It will not let him do the software reboot either.

Jayavidhya

Hi @savovcm

Please connect the Switch directly to the power outlet.

if the issue persisted, please share a picture while the switch is connected to the power outlet, indicating no lights.

Best regards,

Jayavidhya

Lennar Home Community

savovcm

i tried to upload a picture but it says i dont have permission to upload an image

savovcm

My tech person went through the steps but all the status lights are orange and not changing after 5 hours. It will not let him due the software recovery step. What do we do now?

Jayavidhya

Hi @savovcm

Please share the screenshot of the error you are getting while trying to upload the image.

Best regards,

Jayavidhya

Lennar Home Community