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No power to access point on ceiling

Kpeck

Hello,

Our power went out just where all of our modem and the other 80 things probably plugged into it and now the wireless access point has no lights on and everything that was connected to that now has no internet and is not working. I’ve looked through similar questions and tried to follow those steps. Nothing seems to work.

Long story short I need help we are stumped. Is there too much plugged in? I just want to fix it and it’s hard to get an answer.

TIA

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Vásquez_Fer

Hi @Kpeck

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

All comments

Vásquez_Fer

Hi @Kpeck

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Kpeck

Never been unplugged it’s still plugged into how they set it up. Trying to attach a picture I see both green and amber

Kpeck

Vásquez_Fer

Hi @Kpeck

Seems that you switch may present some PoE issue (power over Ethernet)
To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address for the Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide: