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ICX7150-C12 Switch - POE Fatal

DanielSBourdeau

My two access points recently lost power. After downloading Putty and viewing the active logs, I saw this error message repeating over and over:

"PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power."

AS this does not look like a software issue, I have not updated to the most recent software package. Any suggestions? Would this be covered by a hardware warranty?

Thanks,

Dan

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Accepted answers

Yarenis

Hi @DanielSBourdeau

Please perform an upgrade to the code 08095g UFI, if case you are having issue performing the upgrade please, share the screenshot of the failure while you are connected through putty, let me add the Upgrade guide for TFTP or USB.

To disable the logs for the PoE error, run the next commands.

deviceenable

deviceconfigure terminal

device(config)# no logging on<BR />

Note: if you are in an old code, try the next

deviceenable

deviceconfigure terminal

device(config)#no logging console

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Vásquez_Fer

Hi @DanielSBourdeau

Make sure that the cables are setup correctly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Factory reset the access point and reconfigure it if necessary.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

All comments

Yarenis

Hi @DanielSBourdeau

To disable the logs for the PoE error, run the next commands.

deviceenable

deviceconfigure terminal

device(config)# no logging on<BR />

Note: if you are in an old code, try the next

deviceenable

deviceconfigure terminal

device(config)#no logging console

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

DanielSBourdeau

The switch has been upgraded to the most recent firmware. It does seem like PoE is working again. However, now the access points don't seem to be configured in a way that works with the switch. They are powered and broadcasting a WiFi signal but they do not actually provide access to the internet. Thoughts?

Vásquez_Fer

Hi @DanielSBourdeau

Make sure that the cables are setup correctly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Factory reset the access point and reconfigure it if necessary.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

DanielSBourdeau

I did figure this out last night. My cables were not setup correctly. Thank you both for your help, everything seems to be working well!

larry_speth

I have encountered this problem. I removed all the cables from the 7150 and performed a factory reset and after rebooting the continuous logging of the message: PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power. By entering b at boot time I can get it to stop but if I enter boot after the firmware loads the error messages continue. I can't break the deluge of these messages to get any commands in to stop the logging. I've moved all my POE devices to an unmanaged POE switch and they're working fine. Is it time for a new switch?

Vásquez_Fer

Hi @larry_speth

Hope you are doing well !

I recommend that you create your own publication/post so that we can have fluid communication , and guide you correctly sometimes the cases are similar but they are not the same.

Best Regards

Fernando Vasquez

ingosds

How do I even make the
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Stop?

Vásquez_Fer

Hi @ingosds

Hope you are doing well !

I recommend that you create your own publication/post so that we can have fluid communication , and guide you correctly sometimes the cases are similar but they are not the same.

Best Regards

Fernando Vasquez