Hello,
I have tried all the steps on the previous post with similar issues including Boot_primary or Boot_secondary. The waps still will not power on. What is the next steps?
v/r
Hello Is the white box int the closet showing SYST LED amber ? If so, please follow step 1 if no, please follow step 2.
Have you tried to perform a factpry reset? If not please try:
Step 1: Factory reset:
When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.
Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)
https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s
If you already try the please check the link below:Step 2: How to enable PoE or gather the logs in case there is a failure via web access.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-enable-PoE-or-gather-the-logs-in-case-there-is-a-failure/td-p/49945
did step 1 and they have been blinking Amber for about an hour now.
Hi @ ET1116
Based on your description, it seems that the Switch (ICX7150 Switch) is stuck in boot mode after a power interruption, so the unit will not pass any kind of traffic, in order to fix the problem, you will have to perform a software recovery which requires, two connections between your ICX to a computer, I am going to advise use a window because the steps are easier, one connection will be the console connection, using a type C/USB cable, where type C will be connected to the ICX7150 Switch and the USB to your computer, finally the second connection will be a regular Ethernet cable connected between the computer and the out-of-band management port on your Switch, don't worry because the following guide will explain in detail the step by step.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-remotely-via-SSH-or-Telnet-using-a/td-p/46760
How to perform a Software recovery on an ICX7150 switch
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483
Best regards,
Yarenis Hernández.
Technical Support Engineer | L2 TAC Wired | Lennar Home Community
Hi,
The switch doesn’t show when I’m connected wired to it and it’s IP address doesn’t show when I search for it wireless using the command prompt
My apologies I just cut and paste the text from my son.
For the putty it says to go to ports to find what com it’s under but after plaything the usb c in it doesn’t show up under ports
Hi @ET1116
Please send us a panoramic photo/picture showing you have the console cable connected from the PC to the Switch.
And a better photo/picture of the putty access attempt
You can upload a photo on drag over chat.
Best Regards
Fernando Vasquez
Thank you for the details provided, based on the troubleshooting you have done since the software recovery will not work, because the console port is not responding, this unit must be RMA (return merchandise authorization ), which means to replace it.
Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.
Chat link
https://support.ruckuswireless.com/contact-us
Note: Please feel free to mark the post as ACCEPTED SOLUTIONS
