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POE has failed

Bmickle

I confirmed no power to APs on any ports after extended shutdown and factory reboots. I also went and tried to change the coding but that still didn’t work. The status is amber and the power light sits in green. After resetting to factory default settings the lights simply just flashes yellow.

After that I followed other instructions through another community member engineer response and I have had no luck.

This is the third time that this has occurred. The last time this happens about 6 months ago they were going to replace it, but the engineer person at the time was able to tap into my laptop and reconfigure the coding. He struggled but kept trying and things went back to normal. The crazy part is, this time I did not have a power outage.

What are my next steps?

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Accepted answers

Vásquez_Fer

Hi @Bmickle

Basically, switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

All comments

Vásquez_Fer

Hi @Bmickle

Basically, switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Bmickle

Nothing worked. These directions are not simple. I don’t know if I am doing things right or not. I worked on it for hours and nothing worked.

Bmickle

What am I suppose to do now? My switch still isn’t cutting on and rebooting.

Yarenis

Bmickle

I understand that the steps may be somewhat new, however, we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, please share, so we can further assist you, or I would recommend that you seek outside help or a technician.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Bmickle

I have tried every every step and my switch still isn’t rebooting. Can I please move forward with replacing THE DEVICE.

Thank you.

Yarenis

Bmickle

We can only replace a unit that has a hardware failure, which is not your case, if you have an issue during the software recovery, please provide screenshots of the issue, so we can assist you.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Bmickle

Mine does have a hardware failure. That’s what I am saying. This is literally the 3rd time it had done this. This time nothing has worked to reboot it.

Yarenis

Bmickle

The factory reset is the first step, then the Software recovery and finally perform the upgrade to the code 08095g UFI, so if you have any issue during the second and the 3er step, please provide the failure error, so we can assist you.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community