New outdoor T610 AP not showing on the unleashed app as an AP

Question

I just got a new  T610 outdoor AP, it looks that signal is coming out from  the Ruckus switch but is not discovered on the Unleashed app on my phone and it doesn't look that is sending any signal out. I restarted the switch hoping it will discover it with no luck and I can't find the desktop hub now a days to try to do it from my computer, it has changed a lot and now I can't get my way around it.

It was so much easy for not technical homeowners when we just called the Ruckus technical team phone number.

Any help here will be much appreciated.

Yarenis · Answer

rgarcias72

I understand that the steps may be somewhat new, however, we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

rgarcias72 · Answer

I did not understand the information I was given, as I said I’m not technical and on top of that most of the instructions I got was for PCs running windows and I have Macs running IOS

Yarenis · Answer

rgarcias72

Effective November 2022 ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model,I understand that the steps may be somewhat new, however, we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community