hi- I have a lennar home with ruckus unleashed r510. There has been a security breach and I need help resetting password. the unit itself is on ceiling. Help me please, heather
Hi-- My access point is on the ceiling-- is there a way to remote into it? I need to change the password-- security breach. thanks! Heather
Hi @heather74
Hope you are doing well !
If you already know the credentials and you have access to the unleashed APP or dashboard here is a short guide how to edit the WiFi name and password etc .
Creating a New Wireless WLAN (SSID)
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049
Mobile APP
https://www.youtube.com/watch?v=L_oAReVK1qo&t=105s
If you want to go the reset Process manually here a short video and how to unmounted ( minute 2:36 )
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=74s
Configuration process :
https://www.youtube.com/watch?v=z4zbJcBSuuw
Ruckus Unleashed Set-up using your Mobile
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086
Here is a guide that explains the entire the Factory reset process :
You must disconnect other APs from the ICX-7150-C12 P and only leave/keep connect one that you are going to work on it for this process.
Physical Factory Reset an Access Points Ruckus
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056
Best Regards
Fernando Vasquez
If password recovery is not enabled, you will have to redo the system from scratch by resetting one of the access points.
Note: if you have more than one access point, you should disconnect all of them and leave only the one that is going to perform the factory reset and configuration connected, finally when you complete the process you will be able to connect the others that will automatically join the new configuration.
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
Configure.Me is requiring a password for me.
Hi @Finnejo
It would be best to perform the factory reset correctly, if the password is still needed, try the serial number of the same access point that you performed the factory reset, because that is the access point that is requesting the password, however, if you have more than one access point, perform the factory reset and leave only that one connected, the other one(s) will be off during the entire process, causing only that access point to broadcasting the configure.me and by default the serial number of that device will be the password requested.
How to factory reset or factory default different type of Ruckus Access points?
https://support.ruckuswireless.com/articles/000012418
Setting up your Ruckus Unleashed Wireless Network after Resetting your Access Point
RUCKUS UNLEASHED SETUP IN 5 MINUTES
https://www.youtube.com/watch?v=j8I5aVwMNMg
RUCKUS Unleashed Standard Typical Installation Using Unleashed Mobile App
https://www.youtube.com/watch?v=4__1rnxiU6g&t=18s
