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No power to ethernet ports

jasegb

Our battery backup died and finally got power restored. Once restored the modem rebooted, however the Ruckus switch is not working. I see one green and one orange light on, but ALL ethernet ports are not lighting up. The APs are not receiving power, and the switch is not transmitting to anything that is directly connected. Need help ASAP!! A call you be much quicker!!

Thanks

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Yarenis

Hi @jasegb

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch),don't worry the next guide explains the port locations and there are pictures about it.

Note: Please read the guides carefully before start the troubleshooting.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor Tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

jasegb

I do not have a USB to USB-c cable, also I have looked at the link to accomplish this and I am no where near able to follow this complicated technical instruction. There is A LOT of intricate steps.

jasegb

The Youtube link that you provided is NOT for the common person. I have no idea what this guys is talking about regarding where he received code/IP addresses and servers.

Yarenis

Hi @jasegb

I understand that the steps may be somewhat new, however, we have tried to keep the guides as non-technical as possible, so that they are easy to follow; however, if you continue to have problems, I would recommend that you seek for external help or a technician.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Vásquez_Fer

Hi @jasegb

The video links and guides are for reference and are step by step if you are somewhere stuck let us know.

Best Regards

Fernando Vasquez

jasegb

In my device manager I do not have Ports as a selectable tab. I only have “other devices” and it does not show a COM number

jasegb

I have have found a work around and tried COM 3, COM 1, and COM 2 and I get this message every time

jasegb

I can connect now with PuTTY but I keep getting 192.168.0.2 is not alive. I've verified the steps you laid out and i am following them and the images. Yet I keep getting not alive.

Yarenis

Hi @jasegb

Can you provide the IP configuration for the computer and the command

printenv for the switch.

1:From computer

2:From switch, run the command and share the results.

printenv

3:Ensure that Ethernet cable from the computer to the switch is properly connected, take in consideration that in the Switch is the management port and the computer will be the regular Ethernet port.

Port 13 in the next image:

Computer:

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

jasegb

I have followed all recommended steps and updates, and the device is still non-responsive and will not show a live connection or power to the ethernet ports. I would like a replacement please.

Yarenis

@jasegb

Please provide the information requested.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

jasegb

What information are you looking for? Shipping address? All I see in the print post is "provide the information requested"

Thank you!

jasegb

Sorry I just saw the above post I will take a screen shot in a moment

jasegb

Yarenis

Hi @jasegb

Thank you for the information provide, I can see that there is no traffic between the computer and the Switch base in the out-of-band management port light status, so based on your troubleshooting you have done, since out-of-band management port is not responding in the ICX 7150-12P, the software recovery cannot be performed, this unit must be RMA (return merchandise authorization ),means replace it. Feel free to contact us via chat, comment you already have a post, copy the link of this post, and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired