Does anyone know how to get power back to the ceiling boxes. The forums instructions are far too technical. My boxes have been down since 11/25.
Both my ceiling boxes have no lights after a power outage.
Hi @SenderoJ
Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch). Don't worry, the next guide explains the port locations and there are pictures about it.
1:Try first the factory reset:
Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)
https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s
2:IF the issue persisted, followup the next guide.
How to perform a Software recovery on an ICX7150 switch
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483
Ruckus ICX Recovery Load boot code from boot monitor
https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it.
Note: These will be the Symptoms, and please read the guides carefully before start the troubleshooting.
*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).
*Will not have connectivity to the devices connected to the Switch.
*The ISP router will work fine.
*Console access will be the only access available.
*System light will be yellow/orange/Amber.
How to perform a Software recovery on an ICX7150 switch.
The device is no longer providing or supplying to Wireless Access Points.
I see you already have a post, so both are going to merge, If you need something to be clarified on the process, please let us know.
RMA REQUESTED FOR WIRELESS ACCESS POINTS. WILL NOT POWER ON.
I have gone through a troubleshooting process with the Lennar tech support team. We tried resetting several times and still no power.
Hope you are doing well !
Hope you are doing well!
1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html
2-Make sure it is plugged into a well-known outlet/power source
Best Regards
Fernando vasquez
Factory resetting the ICX 7150 Swith is just one of the troubleshooting steps we have provided; however, in previous post we have confirmed that if factory reset does not work, a software recovery is necessary.
Yarenis Hernández.
I've tried these steps several times and still no power to the two ceiling WAP. I believe at this my box is nit sending the signals through.
As you have followed the steps, this means that you have gained access to the Switch, so share the following commands, so we can see what the problem is with the Switch.
enable
show poe
show lldp neighbor
show lldp neighbor detail
show log
show version
Is this the only available to Lennar customers? Or is there a live agent available?
Is this the only available help to Lennar customers? Or is there a live agent available?
Yes, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model, If you need something to be clarified on the process, please let us know.
SenderoJ,
Did you ever get this resolved? I am having the same issue with my hardware and getting help here on the forum. I'm wondering how it was resolved for you. I am literally begging for someone to help and all I get is the same copy paste messages.
