HelloRuckus APs have no light. The switch also have no light.I followed instructions here - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Lennar-home-slow-wifi/m-p/48716 and couldn't find Ruckus in the IP scanner.
I also followed instructions here and I don't have any lights on my Ruckus switch.https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/RUCKUS-R510-not-getting-power/td-p/48696 Please help
Hi @zebra1831
Hope you are doing well!
1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html
2-Make sure it is plugged into a well-known outlet/power source to discard any issue with the power outlet.
Once you confirm this let us know you can also send us a photo/picture
Best Regards
Fernando Vasquez
There is no light as you can see in the attached screenshot. I confirmed that the power outlet is healthy
Hope you are doing well !
Thanks the unit seems to be totally dead based on the troubleshooting done.
This unit Should be RMA ( return merchandise authorization ) in simple words replace it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.
https://support.ruckuswireless.com/contact-us
