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Connection issues

daniel_deusterm

We've been having intermittent outages since July '22. Everything on the ISP end is good. Last year we had our switch replaced do to faulty firmware. I cannot for the life of me figure out what the issue is. We lose connection and the equipment power cycles. Connection loss lasts anywhere from a few minutes to an hour or more. Some days are fine, other days it won't stay connected for more than a few minutes at a time. Connection loss happens on both wired and wireless.

ICX7150-C12P

3x R320

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Yarenis

Hi @daniel_deusterm

From your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following Image, ICX7150-C12-Router instead of ICX7150-C12-Switch.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

daniel_deusterm

Ok. I have the switch address, but none of the passwords work to get into it. Please advise. Sure would be a lot easier to talk with someone on the phone and have them remote in via teamviewer.

Yarenis

Hi @daniel_deusterm

If none of the password are working, you need to gain access via console and perform a password recovery before gain access to the Switch via web, now like you will gain access to the Switch via CLI/Console to perform the password recovery from there you can also fix the routing code issue, I will add the guide too.

Note:Lennar Home's client receive support over the forum only.

1:Software recovery steps:

Note:you may need to check the console access guide, because that will be the first step, before start the password recovery.

Password Recovery on a Ruckus ICX Tutorial video:

https://www.youtube.com/watch?v=XJS28DWbHM4&t=98s

1:Console access to the switch

2:Reset the device (power cycle the switch)

Commands:

3- Enter “b” to stop at boot monitor

Enter the next command

no password

(skips the password check when the system comes back in the next boot)

4- Enter the next command

boot

5: Set new password commands:

Enable

Config t

Enable super-user-password “password”

Wr mem

Reload

Guide to fix the routing code issue via CLI

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

daniel_deusterm

Will a phone charger cable work to hack into the switch?

What happens if I'm unable to figure this out? I'm SOL?

If I'm able to figure this out, how do I prevent it from happening again?

Do you offer any equipment more suitable for residential use that does not require a degree in computer science to setup and maintain?

Best regards,

Daniel

daniel_deusterm

yikes

Yarenis

Hi @daniel_deusterm

USB to Type C for console access, and regular Ethernet for data connection, there is no brand name, just the model type required, my co-worker provides the pictures because for some customers it is easier to recognize the cables with the pictures.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

daniel_deusterm

I already asked if any USB to Type C would work and I was told that some work and some don't. So which is it? Will any USB to Type C, like a charging cable, work or not?

f-me

Yarenis

Hi @daniel_deusterm

Correct, all the USB type C cables are capable for data transfer as well.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

daniel_deusterm

I finally got in. I can see that it's running SPS. So any other ideas as to how I can fix our problem?

Yarenis

Hi @daniel_deusterm

If the Switch is running SPS (Switching) you need to ensure if the issue is coming directly from your ISP router, so follow up the next steps.

1:Test the wired connection to the ISP router
Connect your computer with an Ethernet cable directly to your ISP router and run a speed test.

2:Test the wired connection to the Switch:
Connect your computer with an Ethernet cable directly to your ICX 7150 Switch, and run a speed test.

3:Test the wireless connection to the Unleashed system:
Connect your computer to the SSID/Unleashed Wi-Fi signal and run a speed test (here the speed may change because the Wi-Fi signals degrade a little and depend on your device is connected to 2.4 signal or 5G signal).

Note: The Speed test can be search in google, I always use the Xfinity one, however if your ISP have one specific page use that one.

Type speed test for general or <ISP name> Speed test

Click start test.

Note: If you gained access to the Switch CLI, please share the next two commands:

show version

show flash

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

daniel_deusterm

router: 853 down 100 up

switch(wired): 802 down 100 up

aps(wireless): 208 down 100 up

if you gained access to the Switch CLI, please share the next two commands:

show version

show flash

I don't know what this means. I gained access via IP address in web browser.

daniel_deusterm

Is this it?

SW: Version 08.0.90jT211
Compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j

08.0.90T211, size=29360128