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7150 have no status light and We don’t have any power at the R510 access point switches.

VishalJK

I have tried resetting the switches by unplug power but no luck.

I have connected modem only . Is there required model + router?

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Vásquez_Fer

Hi @VishalJK

Hope you are doin well !

1-Here is a quick guide how to connect the devices correctly and yes Modem+Router or modem router combo is necessary:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

2-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best Regards

Fernando Vasquez

twmcc

I have the same problem. The system status LED is steady amber which means it is stuck in boot. I have no POE at all to the APs.

Yarenis

Hi @twmcc

Thanks for the details, as you have the switch stuck in boot mode, you need to perform a software recovery, let me add the guide.

Note: Please read the guide carefully before start the troubleshooting, now inside the guide comes another guide to access via console with MAC and windows, once you gain access the commands are the same.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

twmcc

Hi Yarenis, The IP addresses for setting up my computer, in the procedure you reference, are not readable. Can you clarify please?

VishalJK

I have attached modem/router combo now. Still switch is not working.

The system SYST LED is steady amber and PWR is green. Pnly 2 lights in Switch.

VishalJK

I have added modem router combo now but not working.

I see 2 light in switch SYST is Amber and PWR green.

Please guide next step.

Yarenis

Hi @VishalJK

That's another Issue because the SYST light when it's amber it's because the Switch is stuck in boot mode, please follow up the next troubleshooting steps:

1:Factory reset the Switch:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Tutorial video:

https://www.youtube.com/watch?v=6jHMTdo_hK4

2:If the switch come back all the device connected must be online and your Unleashed Wi-Fi signal must be up, if not you need to follow up the next guide.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Password Recovery on a Ruckus ICX(Tutorial video)

https://www.youtube.com/watch?v=XJS28DWbHM4

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

VishalJK

We have reset as per above steps. We are waiting for couple of minutes. Still all lights are amber, any thoughts how long it will take to resent the device?